Sheena Sawyer
Columbus,OH
Summary
Motivated, professional woman seeking long term employment opportunities.
Overview
10
10
years of professional experience
Work History
Hotel Housekeeper
Holiday Inn Express Hotel Suites
01.2024 - 08.2024
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Shift Lead
Dollar general
02.2021 - 01.2023
- Delegated tasks to employees and monitored activities and task completion.
- Completed opening and closing duties to facilitate business operations.
- Assisted with performance reviews to identify areas of improvement.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
Customer Service Representative
Gap Inc Direct
09.2020 - 01.2021
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Exceeded company productivity standards on consistent basis.
Housekeeper
Best Western Hotel
01.2018 - 02.2020
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Requested maintenance orders to fix non-working equipment and address room damage.
Customer Service Representative
Amazon
06.2014 - 05.2016
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Answered customer questions and addressed concerns, resulting in 2% reduction in complaint calls.
- Relayed productive customer feedback to marketing teams.
- Upheld privacy and security requirements established by amazon.com regulatory agencies.
Education
Some College (No Degree) - Psychology
The Ohio Dominican University
Columbus, OHAssociate Degree - Medical Assisting
Ohio Institute of Health Careers - Elyria
Elyria, OH04.2006
Skills
- Customer Service
- Guest service
Timeline
Hotel Housekeeper
Holiday Inn Express Hotel Suites
01.2024 - 08.2024
Shift Lead
Dollar general
02.2021 - 01.2023
Customer Service Representative
Gap Inc Direct
09.2020 - 01.2021
Housekeeper
Best Western Hotel
01.2018 - 02.2020
Customer Service Representative
Amazon
06.2014 - 05.2016
Some College (No Degree) - Psychology
The Ohio Dominican University
Associate Degree - Medical Assisting
Ohio Institute of Health Careers - Elyria