Sheena Sawyer
Columbus,OH
Summary
Motivated, professional woman seeking long term employment opportunities.
Overview
10
10
years of professional experience
Work History
Hotel Housekeeper
Holiday Inn Express Hotel Suites
Columbus, OH
01.2024 - 08.2024
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Shift Lead
Dollar general
Columbus, OH
02.2021 - 01.2023
- Delegated tasks to employees and monitored activities and task completion.
- Completed opening and closing duties to facilitate business operations.
- Assisted with performance reviews to identify areas of improvement.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
Customer Service Representative
Gap Inc Direct
Groveport, OH
09.2020 - 01.2021
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Exceeded company productivity standards on consistent basis.
Housekeeper
Best Western Hotel
Columbus, OH
01.2018 - 02.2020
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Requested maintenance orders to fix non-working equipment and address room damage.
Customer Service Representative
Amazon
Huntington, WV
06.2014 - 05.2016
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Answered customer questions and addressed concerns, resulting in 2% reduction in complaint calls.
- Relayed productive customer feedback to marketing teams.
- Upheld privacy and security requirements established by amazon.com regulatory agencies.
Education
Some College (No Degree) - Psychology
The Ohio Dominican University
Columbus, OHAssociate Degree - Medical Assisting
Ohio Institute of Health Careers - Elyria
Elyria, OH04.2006
Skills
- Customer Service
- Guest service
Timeline
Hotel Housekeeper
Holiday Inn Express Hotel Suites
01.2024 - 08.2024
Shift Lead
Dollar general
02.2021 - 01.2023
Customer Service Representative
Gap Inc Direct
09.2020 - 01.2021
Housekeeper
Best Western Hotel
01.2018 - 02.2020
Customer Service Representative
Amazon
06.2014 - 05.2016
Some College (No Degree) - Psychology
The Ohio Dominican University
Associate Degree - Medical Assisting
Ohio Institute of Health Careers - Elyria