Sheena Scott
Price,Utah
Summary
With 15 years of customer service experience, I have honed my management skills and developed a deep understanding of the industry. Throughout my work history, I consistently demonstrate the ability to adapt and excel in various roles. A fast learner by nature, I thrive on acquiring new knowledge and skills that contribute to personal growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Mine Monitor
Fossil Rock
10.2024 - Current
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Participated in quality improvement initiatives aimed at enhancing mine safety and satisfaction within the facility.
- Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of mine monitoring processes.
Key Carrier
Ace Hardware
05.2024 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
Meters/Dust Technician
Emery County Coal Resources
09.2021 - 01.2024
- Operated CPDM equipment to ensure mine dust assessments met regulatory standards.
- Calibrated devices to measure various gases precisely.
- Restored functionality to pumps, meters and Caplamp lights.
Caption Agent
CaptionCall
01.2020 - 05.2021
- Delivered critical communication support for hearing-impaired clients.
- Capable of accurate text entry.
- Managed communication via telephone effectively.
Front Office Manager
Holiday Inn Express & Suites
01.2015 - 12.2019
- Handled customer interactions efficiently to ensure satisfaction.
- Coordinated inventory management tasks to maintain optimal supply levels.
- Supported various departments including laundry, housekeeping, and breakfast.
- Developed proficiency in a variety of computer applications.
Management
Burger King
07.2008 - 12.2015
- Ensured accurate handling of monetary exchanges.
- Ensured high levels of client satisfaction.
- Ensured food quality and handled inventory management.
- Conducted comprehensive audits of financial operations.
- Managed effective reduction of labor expenses.
- Monitored inventory status through regular audits ensuring adequate supply levels.
Education
Diploma -
Carbon High School
Price, Utah01.2007
Skills
- Data analysis
- Policy writing
- Regulatory compliance
- Safety monitoring
- Inventory management
- Equipment calibration
- Customer service
- Employee training
- Sales performance
- Problem solving
- Process optimization
- Visual merchandising
- Discipline
- Interior maintenance
- Coordination and teamwork
- Friendly and respectful
Hobbies and Interests
I love spending time with my family and making memories. I enjoy hiking, fishing, basketball, traveling, and socializing. I also perform in Native American dances and make the most of life.
Certification
Maintenance and Calibration of Dust pumps.
Operation of CPDM pumps.
Timeline
Mine Monitor
Fossil Rock
10.2024 - Current
Key Carrier
Ace Hardware
05.2024 - Current
Meters/Dust Technician
Emery County Coal Resources
09.2021 - 01.2024
Caption Agent
CaptionCall
01.2020 - 05.2021
Front Office Manager
Holiday Inn Express & Suites
01.2015 - 12.2019
Management
Burger King
07.2008 - 12.2015
Diploma -
Carbon High School
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