Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheena Skelton

St. Petersburg,FL

Summary

Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocols. Supportive front-line staff prioritizes and triages cases to filter caseload to available physicians.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Front Office Receptionist

Guidewell Emergency Doctors
08.2023 - Current
  • Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Streamlined front office operations for increased efficiency by effectively organizing patient records and documents.
  • Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
  • Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Supported medical staff by diligently coordinating patient referrals and processing laboratory requests accurately.
  • Contributed to clinic growth through exceptional customer service, resulting in an increase of returning patients and word-of-mouth referrals.
  • Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
  • Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
  • Facilitated communication between medical providers and patients by acting as a liaison regarding test results or follow-up care instructions.
  • Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.

Office Manager

Wellner Chiropractor
01.2010 - 03.2022
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Handle billing with insurance companies and Lawyers.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.

Education

No Degree - Medical Assisting

Everest College
Tampa, FL
01.2011

High School Diploma -

St. Petersburg High School
Saint Petersburg, FL
06.1999

Skills

  • Insurance Verification
  • Medical Billing / Coding
  • Appointment Management
  • HIPAA Compliance
  • Patient Registration
  • Professionalism
  • Time Management
  • Conflict Resolution
  • Multitasking Abilities
  • Telephone Etiquette
  • Medical Terminology
  • Empathy and Compassion
  • Records Management
  • Payment Collection

Certification

Medical Assistant

Phlebotomy

Timeline

Medical Front Office Receptionist

Guidewell Emergency Doctors
08.2023 - Current

Office Manager

Wellner Chiropractor
01.2010 - 03.2022

No Degree - Medical Assisting

Everest College

High School Diploma -

St. Petersburg High School

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Sheena Skelton