Summary
Overview
Work History
Education
Skills
Timeline
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Sheena Slater

Foley,AL

Summary

Detail-oriented professional with extensive experience, excelling in audit reporting and decision-making. Proven track record in maintaining data integrity and resolving discrepancies, enhancing student satisfaction. Adept at team collaboration and utilizing specialized software to streamline processes, ensuring compliance with institutional standards.

Overview

20
20
years of professional experience

Work History

Degree Auditor II

Columbia Southern University
11.2013 - Current
  • Reviewed and verified students' academic records to ensure compliance with institutional degree requirements.
  • Evaluated course credits, transfer records, and substitutions to confirm eligibility for graduation.
  • Provided detailed reports and maintained accurate records of degree audits for current and prospective graduates.
  • Communicated with faculty, students, and advisors to resolve discrepancies and clarify degree completion requirements.
  • Utilized specialized software and database systems to manage student records and streamline the auditing process.

Records Specialist

Columbia Southern University
03.2009 - 11.2013
  • Maintained and updated student academic records with precision, ensuring compliance with university policies and regulatory standards.
  • Processed transcript requests, enrollment verifications, and other official student documentation efficiently.
  • Collaborated with academic departments, advisors, and students to resolve discrepancies in academic records.
  • Utilized record management systems and databases to organize, retrieve, and secure confidential student information.
  • Supported the implementation of process improvements to enhance data integrity and record-keeping practices.

Admissions Counselor

Columbia Southern University
10.2008 - 03.2013
  • Guided prospective students through the admissions process, ensuring a seamless application experience tailored to the needs of an online learning environment.
  • Delivered personalized consultations to address applicant questions about programs, financial aid options, and enrollment requirements.
  • Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
  • Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.

Teller

Regions Bank
10.2007 - 10.2008
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.

Customer Service Representative

West
01.2005 - 10.2007
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.


Education

Bachelor of Science - Human Resources Management

Columbia Southern University
Orange Beach, AL
11-2013

Skills

  • Detail-oriented with the ability to analyze complex academic records
  • Clear and professional communication, both written and verbal
  • Critical thinking and decision-making skills
  • Adaptability to learn new systems and keep up with changing academic policies
  • Team collaboration

Timeline

Degree Auditor II

Columbia Southern University
11.2013 - Current

Records Specialist

Columbia Southern University
03.2009 - 11.2013

Admissions Counselor

Columbia Southern University
10.2008 - 03.2013

Teller

Regions Bank
10.2007 - 10.2008

Customer Service Representative

West
01.2005 - 10.2007

Bachelor of Science - Human Resources Management

Columbia Southern University

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Sheena Slater