Summary
Overview
Work History
Education
Skills
Timeline
Generic
SHEENA  Smith

SHEENA Smith

Birmingham,AL

Summary

Personable and dedicated Customer Service Representative with extensive experience in financial industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Caregiver

French Town Residential
Bickleton, AL
07.2017 - Current
  • Assist clients with planning meals for the week
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Monitored vital signs and medication use, documenting variances and concerning responses.

Recovery Collections

Regions Financial Corp.
Birmingham, AL
12.2008 - 07.2017
  • Supported all the bank department by compiling paperwork and taking detailed meeting minutes.
  • Make settlement on closed loans to help customers keep their home or car.
  • Receiving inbound and outbound calls over 100 a day.
  • Work out payment arrangement on all closed checking and saving accounts.

Education

High School Diploma -

Ensley High School
Birmingham Al
05.1986

Some College (No Degree) -

UAB Special Studies
Birmingham Al

Skills

  • Client documentation
  • Community activities
  • Billing and collections best practices
  • Recovery techniques specialist

Timeline

Caregiver

French Town Residential
07.2017 - Current

Recovery Collections

Regions Financial Corp.
12.2008 - 07.2017

High School Diploma -

Ensley High School

Some College (No Degree) -

UAB Special Studies