Sheena Spencer
Raleigh,NC
Summary
Human services professional adept at providing quality customer service to clients based on an expressed need. Proven ability to collaborate with others to coordinate results-driven initiatives focused on providing client support. Office support professional with experience managing varying tasks with competing deadlines and levels of priority. Solid understanding of case management and information analysis, as well as regulations regarding client confidentiality and nondisclosure.
Overview
12
12
years of professional experience
Work History
Case Manager
RareMed Solutions
Raleigh, NC
03.2024 - Current
- Serves as primary point of contact for client inquiries and escalations
- Coordinate services with internal program operations and Program Management
- Completes assigned work in accordance with Standard Operating Procedures
- Process patient and prescriber requests for timely access to therapy and treatment
- Research cases independently and make sound decisions
- Maintain phone contact with operational staff, clients, and pharmacies
- Provide exceptional customer service and escalate requests when necessary
- Support efficient referral processing and resolve complex issues
- Qualify patients for manufacturer supported programs
- Establish self as regional expert on payer trends and reimbursement.
Economic Benefits Technician
Wake County Human Services
Raleigh, NC
08.2017 - 03.2024
- Submitted and Processed Food and Nutrition applications, Family and Children Medicaid, Adult Medicaid and Energy applications electronically in North Carolina Families Accessing Services through Technology (NC Fast)
- Submitted client referrals for Family and Children Medicaid and Adult Medicaid programs
- Interviewed and counseled clients on available resources within the community that could help meet their needs.
- Participated in community initiatives promoting programs offered by the organization.
- Scheduled weekly meetings and recorded meeting minutes.
Administrative Assistant / Team Trainer
Wake County Human Services
Raleigh, NC
01.2015 - 08.2017
- Submitted Food and Nutrition recertification’s electronically in North Carolina Families Accessing Services through Technology (NC Fast)
- Contacted clients to request and confirm Food and Nutrition Services documents needed to process applications and recertification
- Applied eligibility rules and regulations when evaluating information submitted by clients in support of continuing eligibility
- Remained knowledgeable of current policy and procedures for FNS programs
- Trained new hires on processes and policies as assigned
Administrative Assistant
Wake County Human Services (Middle Class Express)
Raleigh, NC
07.2014 - 01.2015
- Responsible for client intake and consultations
- Established and maintained working relationships with clients in and outside of the office
- Referred clients to appropriate resources
- Managed incoming and outgoing telephone calls
- Responsible for appointment and meeting scheduling, filing/fixing, data entry, and other clerical duties as assigned.
Medical Office Assistant/ Medical Assistant
The Raleigh Center for Weight Loss Surgery
Raleigh, NC
02.2012 - 12.2013
- Recorded patients' medical history, vital statistics, or information such as test results in medical records, collected blood and other laboratory specimens and prepared them for testing, scheduled follow up appointments for patients after appointments.
- Maintained a clean work environment by adhering to infection control protocols.
- Provided guidance to patients regarding their care plan or treatment options.
Education
Medical Office Administration - Medical Office Management
The Medical Arts School
12.2013
Medical Assisting
The Allen School
09-2007
High School Diploma -
Midwood High School
06-2006
Skills
- Customer service
- Office support
- Task management
- Deadline management
- Priority management
- Information analysis
- Excellent Communication
- Interviewing skills
- Staff Training
- Active Listening
- Organizational Skills
- Patient support
- Community Outreach
- Care Coordination
- Problem-Solving
- Patient Assessments
- Case Management Tracking
- Data Entry and Analysis
- Case Documentation
- Records Management
Timeline
Case Manager
RareMed Solutions
03.2024 - Current
Economic Benefits Technician
Wake County Human Services
08.2017 - 03.2024
Administrative Assistant / Team Trainer
Wake County Human Services
01.2015 - 08.2017
Administrative Assistant
Wake County Human Services (Middle Class Express)
07.2014 - 01.2015
Medical Office Assistant/ Medical Assistant
The Raleigh Center for Weight Loss Surgery
02.2012 - 12.2013
Medical Office Administration - Medical Office Management
The Medical Arts School
Medical Assisting
The Allen School
High School Diploma -
Midwood High School
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