Sheena Tafoya
Twin Falls,ID
Summary
Hardworking and reliable manager with strong ability in recruitment. Offering organizational skills and multi-tasking abilities. Highly organized, proactive, and punctual with a team-oriented mentality. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Office Assistant
The Yard Doctor
Twin Falls, ID
04.2023 - Current
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
- Maintained business records by updating customer information
- Collected payments, issued receipts and updated accounts to reflect new balances
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels
- Monitored calendars and scheduled appointments based on availability and established load limits
- Proofread and corrected correspondence and reports for error-free documentation
- Answered telephones, directed calls and took messages
- Communicated with customers, employees and vendors to answer questions and address complaints.
Store Manager
Claires Stores Inc
Albuquerque, NM
10.2022 - 03.2023
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Trained and mentored associates to teach daily tasks and procedures
- Managed inventory tracking and physical inventory counts to minimize loss
- Monitored employee performance and identified performance gaps for corrective action
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Updated and maintained store signage and displays.
Retail Sales Manager
SAVERS
09.2019 - 10.2022
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate
- Connected with customers to provide assistance and collect feedback to optimize operations
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Mentored employees in management of complicated sales, complex issues and difficult customers
- Organized and updated schedules to optimize coverage for expected customer demands
- Taught junior employees proactive strategies to meet operational and sales goals
- Led employee performance evaluations and rewarded top performers to retain quality personnel
- Oversaw daily staffing needs and handled scheduling for store employees
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices
- Demonstrated knowledge of audit and compliance standards
- Minimized financial discrepancies by accurately controlling monthly operations budget
- Recruited, interviewed and hired talented people offering experience and key selling capabilities to company
- Monitored team sales targets and addressed deficiencies
- Cultivated long-lasting relationships with key partners, clothing vendors and freight operators
- Built talented and successful team that increased department sales.
Education
Master of Science - Industrial Organizational Psychology
University of Phoenix
12.2023
Bachelor of Science - Business Management
University of Phoenix
07.2021
Skills
- Delegating Work
- Revenue Growth
- Strategic Planning
- Retail Operations
- Complaint Resolution
- Scheduling Employees
- Sales Metrics Analysis
- Employee Performance Management
- Sales Team Leadership
- Financial Reporting
- Recruiting and Hiring
- Coaching and Mentoring
- Store Display Management
- Detail-Oriented
- Operating Procedures and Policies
- Critical Thinking
- Reliable & Trustworthy
- Planning & Organizing
- Computer Skills
- Relationship Building
- Training & Development
- Organizational Skills
- PPE Use
- Microsoft Office
Timeline
Office Assistant
The Yard Doctor
04.2023 - Current
Store Manager
Claires Stores Inc
10.2022 - 03.2023
Retail Sales Manager
SAVERS
09.2019 - 10.2022
Master of Science - Industrial Organizational Psychology
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
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