Sheena Terrell
Tomball,TX
Summary
Offering progressively responsible sales experience with industry companies. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cashier
Shell Gas Station
07.2025 - 12.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances through diligent record-keeping.
- Assisted customers in selecting menu items and provided exceptional service.
- Trained new cashiers on operating procedures and customer interaction standards.
- Handled cash management tasks, including balancing cash drawers at shift end.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Bucking/Saw Machine Operator
US Steel
11.2021 - 05.2024
- Operated saw machinery with precision to ensure quality cutting of materials.
- Monitored machine performance and adjusted settings for optimal efficiency.
- Trained junior operators on safety protocols and equipment usage.
- Conducted routine maintenance to minimize downtime and extend equipment life.
- Led troubleshooting efforts for machine malfunctions, ensuring swift resolution and minimal disruption.
- Collaborated with team members to meet daily production targets while maintaining high-quality output.
- Analyzed production processes to identify areas for improvement in efficiency.
- Collaborated with production team to streamline workflows and enhance output.
- Implemented safety measures, reducing workplace incidents by promoting awareness.
- Consistently met deadlines under pressure through efficient time management and multitasking abilities.
- Ensured accurate cuts by calibrating saw machines before each shift, adhering to strict measurements and guidelines.
- Improved overall productivity by cross-training on adjacent machinery, enabling seamless coverage during staff absences or peak periods.
- Operated machinery to ensure efficient production flow and adherence to safety protocols.
- Trained new operators on equipment handling and safety procedures, fostering a culture of safety awareness.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Operated saw machines to cut materials accurately and efficiently.
- Maintained equipment to ensure optimal performance and safety standards.
Sales Associate
Texas Auto
10.2020 - 11.2020
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Built relationships with customers and community to establish long-term business growth.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Improved overall customer buying experience to safeguard dealership revenue.
Head Bartender
Slick Willies Family Pool Hall
05.2020 - 10.2020
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Poured and prepared mixed drinks for over 250 customers daily.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Bogie's
05.2019 - 05.2020
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Decreased waste, following strict recipes and drink measurement protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Implemented drink prep procedures that significantly reduced wasted stock.
Senior Bartender
Chilis's Bar And Grill
08.2012 - 03.2020
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Trained several new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Consulted with managers to organize special events and promotions.
Licensed Daycare Provider
Dept. Of Human Services
04.2011 - 05.2012
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Cashier
Columbia River Sub Shop
07.2010 - 07.2011
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Server
Chili's Bar And Grill
09.2009 - 05.2010
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Buffalo Wild Wings
08.2008 - 08.2009
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Wahtonka High School
The Dalles06.2004
Skills
- Sales trends
- Cash Handling
- Excellent people skills
- Problem-solving skills
- Inventory
- Liquor, beer and wine knowledge
- Organization and Time management
- Teamwork
- Complaint resolution
- Training Expertise
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Order taking
- Cash register systems
- Payment processing
- Product restocking
- Product knowledge
- POS systems
- Attention to detail
- Inventory management
- Strong multitasking
- Team player attitude
- Patience and tolerance
- Cleanliness and hygiene
- Engaging personality
- Responsible alcohol service
- Handling difficult customers
- Menu memorization
- Suggestive selling
- Alcohol awareness
- Food service
- Team training and development
- New hire training
- Team leadership
- Decision-making
Certification
TABC and
Food Handlers certified
Timeline
Cashier
Shell Gas Station
07.2025 - 12.2025
Bucking/Saw Machine Operator
US Steel
11.2021 - 05.2024
Sales Associate
Texas Auto
10.2020 - 11.2020
Head Bartender
Slick Willies Family Pool Hall
05.2020 - 10.2020
Bartender
Bogie's
05.2019 - 05.2020
Senior Bartender
Chilis's Bar And Grill
08.2012 - 03.2020
Licensed Daycare Provider
Dept. Of Human Services
04.2011 - 05.2012
Cashier
Columbia River Sub Shop
07.2010 - 07.2011
Server
Chili's Bar And Grill
09.2009 - 05.2010
Server
Buffalo Wild Wings
08.2008 - 08.2009
High School Diploma -
Wahtonka High School