Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Hi, I’m
SHEENA THOMPSON
New York Mills,NY
Summary
Overview
3
years of professional experience
Work History
Salvation Army Thrift Store
Retail Sales Associate
10.2008 - 08.2009
Job overview
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
StaffWorks Staffing
Assembly Line Worker
06.2008 - 08.2008
Job overview
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
- Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Boxed, labeled, and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
Wendys Restaurant
Crew Member
11.2007 - 12.2007
Job overview
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
South Bronx Job Corp Academy
Administrative Assistant
06.2006 - 12.2007
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
South Bronx Job Corps Academy
Teacher Aid
02.2007 - 09.2007
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
Education
Mohawk Valley Community CollegeUtica, NY
No Degree from Human Services
05.2013
University Overview
South Bronx Job CorpsThe Bronx, NY
GED
11.2007
University Overview
Urban Dynamics Career And Employment Center
from Fire Guard Security
11.2005
University Overview
Urban Dynamics Career And Employment Services
Certificate from 8 Hr Security Guard Training
11.2005
University Overview
Urban Dynamics Career And Employment Services
Certificate from 16 Hr Security Guard Training
11.2005
University Overview
Cornell UniversityIthaca, NY
No Degree from Certificate Health And Nutrition
06.2005
University Overview
Skills
- Customer Service
- Loss Prevention
- Display Setup
- Order Processing
- Money Handling
- Retail Sales
- Customer Assistance
- Store Opening and Closing
- Folding Clothes
- Cash Register Operation
- Cash Handling
- Documentation and Recordkeeping
- Teamwork and Collaboration
- Loyalty Promotion
- Monitor Security
- Maintaining Clean Work Areas
- Store Policies and Procedures
- Item Ticketing and Pricing
- Exceeding Customer Expectations
- Dressing Room Assistance
- Credit Card Applications
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Retail Sales Associate
Salvation Army Thrift Store
10.2008 - 08.2009
Assembly Line Worker
StaffWorks Staffing
06.2008 - 08.2008
Crew Member
Wendys Restaurant
11.2007 - 12.2007
Teacher Aid
South Bronx Job Corps Academy
02.2007 - 09.2007
Administrative Assistant
South Bronx Job Corp Academy
06.2006 - 12.2007
Mohawk Valley Community College
No Degree from Human Services
South Bronx Job Corps
GED
Urban Dynamics Career And Employment Center
from Fire Guard Security
Urban Dynamics Career And Employment Services
Certificate from 8 Hr Security Guard Training
Urban Dynamics Career And Employment Services
Certificate from 16 Hr Security Guard Training
Cornell University
No Degree from Certificate Health And Nutrition
Similar Profiles
Harley BellHarley Bell
Sales Associate at Salvation Army Thrift StoreSales Associate at Salvation Army Thrift Store
Alejandra Miranda MoralesAlejandra Miranda Morales
Donation Center Attendant at Salvation Army Thrift StoreDonation Center Attendant at Salvation Army Thrift Store
Jessica BrooksJessica Brooks
Bell Ringer at Salvation Army Thrift StoreBell Ringer at Salvation Army Thrift Store
Bohdan TereshchenkoBohdan Tereshchenko
Sales Associate/Material Handler at The Salvation Army Thrift StoreSales Associate/Material Handler at The Salvation Army Thrift Store
Jonathan SurprenantJonathan Surprenant
Assistant General Manager at Applegreen USA Welcome CenterAssistant General Manager at Applegreen USA Welcome Center