Sheena Thompson
New York Mills,NY
Summary
Professional and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
14
14
years of professional experience
Work History
Volunteer Services Officer
Salvation Army ARC
Utica Ny, NY
08.2024 - Current
- Assisted with the recruitment, selection and training of volunteers.
- Coordinated community events and programs involving volunteers.
- Implemented policies, procedures, guidelines, and protocols related to volunteer services operations.
- Managed communication between volunteers and staff members.
- Developed volunteer training and professional guidelines and procedures.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Facilitated team building initiatives amongst staff members in order to maximize efficiency.
- Created promotional materials such as brochures, flyers, videos, to advertise available volunteering opportunities.
- Advised senior management on strategies for improving volunteer engagement levels.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Hosted recruiting events in community to attract qualified candidates.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Keeping God first.
Cashier
Wendy's Restaurant
North Utica, NY
11.2011 - 12.2012
- Ensured compliance with all safety regulations within the store environment.
- Adhered to company policies regarding loss prevention procedures.
- Built and maintained productive relationships with employees.
- Collected payments and provided accurate change.
- Maintained inventory levels by restocking shelves and rotating stock.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit and cash payments accurately, ensuring efficient transactions.
- Restocked items as needed to maintain optimal working environment
- Followed company security procedures for handling large sums of money.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Discounted purchases by scanning and redeeming coupons.
- Reviewed contents on food trays to check complete order.
- Stocked shelves with food items and supplies as needed.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Maintained cleanliness of work area throughout shift.
- Utilized hand-held scanners to perform cycle counts throughout the day.
- Assisted with unloading delivery trucks when necessary.
- Inspected incoming shipments for damages or discrepancies.
- Operated forklift and pallet jack to transport heavy loads.
- Resolved customer complaints in a timely manner.
Sales Associate
Salvation Army Thrift Store
Utica, NY
03.2011 - 02.2012
- Recommended, selected and located merchandise based on customer desires.
- Prepared merchandise for purchase or rental.
- Handled customer complaints in a professional manner.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Processed transactions using a point-of-sale system.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Answered customer inquiries regarding product features, pricing, and availability.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
- Built and maintained relationships with peers and upper management to drive team success.
- Worked with fellow sales team members to achieve group targets.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Provided accurate information about products, prices and services.
Education
Bachelor of Science - Human Services
Indiana Institute of Technology
Fort Wayne, IN04-2029
GED -
South Bronx Job Corps Academy
Bronx Ny06-2006
Skills
- Fundraising
- Relationship building
- Motivation and encouragement
- Interpersonal communication skills
- Mission-oriented
- Technology proficiency
- Community outreach/Teamwork
Timeline
Volunteer Services Officer
Salvation Army ARC
08.2024 - Current
Cashier
Wendy's Restaurant
11.2011 - 12.2012
Sales Associate
Salvation Army Thrift Store
03.2011 - 02.2012
Bachelor of Science - Human Services
Indiana Institute of Technology
GED -
South Bronx Job Corps Academy
Languages
English
Professional
References
References available upon request.
Similar Profiles
Katherine CampbellKatherine Campbell
Social Worker at Salvation Army ARCSocial Worker at Salvation Army ARC
Nancy DiazNancy Diaz
Property & Projects Director at The Salvation Army ARC CommandProperty & Projects Director at The Salvation Army ARC Command
Samuel SnyderSamuel Snyder
Administrative Assistant at The Salvation Army ARCAdministrative Assistant at The Salvation Army ARC