Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheena Thornton

Decatur,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Front Desk Receptionist

Iceberg Health
Morrow, GA
06.2022 - 07.2024
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.

Front Desk Coordinator

Southside Medical
Atlanta, GA
02.2018 - 05.2019
  • Greeted patients, verified insurance information and collected copays.
  • Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
  • Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
  • Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.

Front Desk Assistant

AICS
Tucker, GA
02.2008 - 04.2017
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.
  • Created and optimized employee schedules for shift coverage.
  • Delegated daily tasks to team members to optimize group productivity.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

Education

High School Diploma -

Columbia High School
Decatur, GA
06-2003

Skills

  • Departmental support
  • Customer Service
  • Office Organization
  • Front Office Management
  • Call Routing
  • Cash Handling
  • Inventory Control
  • Appointment confirmation
  • Telephone Etiquette

Timeline

Front Desk Receptionist

Iceberg Health
06.2022 - 07.2024

Front Desk Coordinator

Southside Medical
02.2018 - 05.2019

Front Desk Assistant

AICS
02.2008 - 04.2017

High School Diploma -

Columbia High School

Similar Profiles

CREATE PROFILE
Sheena Thornton