SHEENA TRAYNHAM
Yuma,AZ
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Cocopah Tribal Nation
10.2022 - Current
- Streamlined invoicing process to reduce administrative workload by 25%
- Overhauled the paper filing system, streamlining processes and digitizing paperwork and onboarding processes
- Completed monthly expense reports for the senior leadership team, maintaining a 100% accuracy rating to support financial tracking and budgeting
- Managed financial responsibilities including generating P&L explanations, budget management, and expense reconciliations
- Developed a change management strategy to prepare workforce of 20+ staff to navigate an organizational realignment which enabled an increase in overall productivity
- Finalized 15+ contract agreements in a 6-month period, negotiating price points and conditions to ensure favorable long-term outcomes
- Led shipping and receiving inventory data management, leveraging inventory database to track and manage all inventory
- Developed a 5-Year Roadmap for the expansion and operations for tribal enterprises, introducing concepts for high-demand products, services, and facilities, and forecasted expected growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Operations/General Manager
Crunch Fitness
07.2021 - 04.2022
- Guarantee the club meets standards for maintenance, safety, security, cleanliness, and physical plant operations
- Tracked a variety of metrics to assess KPI achievement and drive strategic planning as well as sales and account retention
- Drive productivity through training, coaching, and process improvement initiatives
- Execute the processing/submission and approval of payroll
- Establish controls of expenses and purchasing of club supplies while maintaining the budget, including the collection of member payments
- Achieved metrics and control key performance indicators, outlined by the region to drive specific success indicators
- Professionally handle member concerns as it relates to constructive feedback regarding operations, contract requests, such as freezes, cancellations, and billing
- Represent Crunch Fitness Burbank in legal matters pertaining to billing, payments and/or grievances
- Developed and deployed a client outreach campaign, connecting 100+ at risk accounts and reengaging over 70% of members to renew membership
- Recognized with the “Above and Beyond Award” for exceptional contributions to business continuity during the pandemic.
District Sales and Operations Manager
T-Mobile
11.2018 - 07.2021
- Manage operations for 10+ store locations in the Great Los Angeles area, lead a team of 20 store managers, oversee P&L valued at $15M, and achieve customer satisfaction scores of 89% - 94% across the district
- Analyzed sales metrics and market trends across a district with 12 retail stores, coordinated daily operations, and developed new business strategies to drive sales, including merchandising approaches and brand marketing
- Intervened at an underperforming retail location, identifying key operational deficiencies and employee knowledge gaps
- Generated recommendation reports to senior leadership which resulted in a 28% revenue growth at this location
- Recruit, hire, retain and develop a team of Store Managers and Associates that achieves excellence in all areas of measured performance to meet or exceed company business objectives, drive business through effective scheduling and payroll management
- Created and implemented new standard operating procedures (SOP), to drive year over year revenue
- Develop a hands-on supervision environment that emphasizes sales floor management, customer service and sales generation
- Spearheaded customer retention campaign in response to COVID-19, developing and deploying communications strategy to offer partial refunds and facilitate the shift to remote services
- Campaign resulted in above average retention within market
- Implemented the rapid shift of remote organization management and programming in response to the COVID-19 pandemic.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Financial Services Representative/Trainer
First Entertainment Credit Union
11.2017 - 10.2018
- Resolved escalated member complaints and issues promptly and effectively
- Assisted members with fraudulent claim questions and completed respective forms as needed
- Facilitated member service functions including wire transfers, Direct Deposit, checking ordering, stop payments, issuing temporary checks
- Effectively sold a wide range of financial services by identifying client needs
- Built a sales rapport and provided outstanding service to bank clients while performing account transactions
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
Store Manager
Steve Madden
01.2015 - 04.2016
- Assisted in active recruiting, selection, training, scheduling, and evaluation of store personnel
- Established merchandising standards, including window, sales floor, pricing and promotional displays
- Ensured each customer received outstanding service by providing a friendly environment, maintaining outstanding standards, and solid product knowledge
- Handled all monetary transactions, deposits, and logs
- Successfully managed an 8–12-person team in running retail operation
- Evaluated P&L and budgets to establish sales growth strategies, resulting several successes including grossing over 1 million in sales year over year
- Exceed customer service levels, enabling a 95% satisfaction rate leading the district in the highest customer satisfaction month over month
- Initiated a culture shift among sales team members to promote collaborative sales efforts by creating a team-wide performance bonus structure.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Office Assistant
Office of Malathi Benjamin
01.2010 - 02.2013
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
Education
Business Management and Marketing
East Los Angeles College
undefined
Paul Mitchell The School
High School Diploma - undefined
Horizon Academy| Amargosa Valley
Skills
- Staff Management
- Market Growth
- Staff Training
- Strategic Partnership
- Process Improvement Strategies
- Multi-Unit Operations Management
- Mergers and Acquisitions Knowledge
- Workflow Planning
- Project Management
- SAP Expertise
- Inventory Control
- Budget Development and Management
Certification
Core Competencies
8 years business management and leadership | 10+years customer service | 4 years Operations Management | Analytical Thinking | Risk Assessment| Attention to detail | Strategic Planning | Project Management and Acquisition | Results Oriented | B2B Sales | Problem Solving | MS Office | Google Drive | QuickBooks | Spreadsheets and Presentation
Affiliations
Results-driven, award winning leader with extensive experience in sales, management, and tactical business leadership. Known as a strategic change agent and creative problem solver who maximizes revenue by building a winning culture. Offers expertise spanning business administration and change management, achieving optimal results with competent planning, organization and solutions-oriented approach while driving business growth and profitability. Possesses excellent communication, interpersonal and motivational skills that drive and execute business objectives. Has risen through the ranks by exceeding expectations and delivering on established goals.
Timeline
Operations Manager
Cocopah Tribal Nation
10.2022 - Current
Operations/General Manager
Crunch Fitness
07.2021 - 04.2022
District Sales and Operations Manager
T-Mobile
11.2018 - 07.2021
Financial Services Representative/Trainer
First Entertainment Credit Union
11.2017 - 10.2018
Store Manager
Steve Madden
01.2015 - 04.2016
Office Assistant
Office of Malathi Benjamin
01.2010 - 02.2013
Business Management and Marketing
East Los Angeles College
undefined
Paul Mitchell The School
High School Diploma - undefined
Horizon Academy| Amargosa Valley
Similar Profiles
Angel ValadezAngel Valadez
Security Officer at Tribal Nation FlowerSecurity Officer at Tribal Nation Flower
Christopher PoolerChristopher Pooler
Tribal Police Officer at Wyandotte Nation Tribal PoliceTribal Police Officer at Wyandotte Nation Tribal Police
Shawn ScabbyrobeShawn Scabbyrobe
Education Specialist at Yakama Nation Tribal SchoolEducation Specialist at Yakama Nation Tribal School
Mark EscalantiMark Escalanti
Security Guard at Indian Health ServicesSecurity Guard at Indian Health Services
Daniel MillerDaniel Miller
Sleep Professional / Sales Associate at Sleep NumberSleep Professional / Sales Associate at Sleep Number