Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheena Trunk

Hancock,WI

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Food Production Worker

Brakebush Brothers
  • Operated food production equipment safely and responsibly for quality output.
  • Packaged food items for shipment and organized orders for delivery.
  • Broke down, cleaned, and sanitized work stations at end of shift.
  • Worked in production to improve efficiency.

Office Manager

Bacon Construction LLC
11.2019 - 07.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Payroll Manager

Bacon Construction LLC
11.2019 - 07.2023
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Calculated deductions and processed payroll for employees.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Reviewed time records for [Number] employees to verify accuracy of information.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Processed payroll garnishments such as tax liens and child support.
  • Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
  • Developed and maintained relationships with outside vendors to acquire mutually beneficial contracts.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Utilized financial software to prepare consolidated financial statements.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Store Manager

Hancock Mini Mart
10.2015 - 11.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Loss Control Safety Technician

Sentry Insurance
10.2000 - 11.2013
  • Conducted ongoing job safety analysis for conformity to personal protective equipment guidelines and occupational safety procedures.
  • Identified workforce safety violations and issued violations to maintain integrity of safety program.
  • Assisted management with accident investigations and analysis to determine root cause for corrective action plan.
  • Developed safety and occupational safety training programs to comply with state and federal regulations, industry standards and organizational guidelines.

Education

High School Diploma -

Tri-County School District
Plainfield, WI
05.2000

Skills

  • Fast-Paced Environment
  • Production Equipment Operation
  • Team Collaboration
  • Food Packaging
  • Punctual and Dependable
  • Strong Work Ethic
  • Interpersonal and Communication Skills
  • Precision and Attention to Detail
  • Production Reports
  • Problem-Solving
  • Customer Service

Timeline

Office Manager

Bacon Construction LLC
11.2019 - 07.2023

Payroll Manager

Bacon Construction LLC
11.2019 - 07.2023

Store Manager

Hancock Mini Mart
10.2015 - 11.2019

Loss Control Safety Technician

Sentry Insurance
10.2000 - 11.2013

Food Production Worker

Brakebush Brothers

High School Diploma -

Tri-County School District

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Sheena Trunk