Sheena Usry

• Counted money in drawers at beginning and end of each shift.
• Handled cash with high accuracy and took care to check bills for fraud.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Utilized POS system to handle customer cash and credit card transactions.
• Used POS system to enter orders, process payments and issue receipts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Performed cash, card and check transactions to complete customer purchases.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Checked personal identifications during alcohol and tobacco sales.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Worked with floor team and managers to meet wide range of customer needs.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Maintained awareness of surroundings and secured cash to minimize loss potential.
• Operated cash register to record transactions accurately and efficiently.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Referred to price sheets and special sale bulletins to enter price changes.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Cross-trained and provided backup support for organizational leadership.

• Bath aide on 7a-3p
• Responsible for personal hygiene of every resident in the building, including nail care, perineal care and oral hygiene
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Delivered high-quality care to elderly patients in nursing/ rehab facility.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Supported needs of 50+ residents under long-term care.
• Followed directions of licensed nurses to administer medications and treatments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Documented patient information and care activities in electronic health record.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Transported patients between rooms and appointments or testing locations.
• Facilitated personal hygiene management, feeding and ambulation.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Upheld infection control and prevention policies across different patient-facing areas.
• I also work the halls on Sundays as a regular aide
• I make rounds every two hours changing and tending too the incontinent residents
• I also assist with dressing, eating, exercising, and transporting.

• 11p-7a Turning and drying residents every two hours, answering call lights, assisted with them getting themselves dressed that morning and helping with oral hygiene.

• 7a-3p bath aide
• I was responsible for 200 halls residents baths,whirlpools and showers, nail care and oral hygiene.

Bath and shower aide

• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Facilitated personal hygiene management, feeding and ambulation.

• Assisted customers by answering questions and fulfilling requests.
• Taught employees fundamentals of register use, merchandise scanning and customer service.
• Communicated with customers and team members to solve problems.
• Operated POS cash register and equipment to collect payments.
• Reconciled daily totals to maintain balanced and compliant ledgers.
• Maintained and updated security protocols for front desk operations.
• Received and processed customer payments.
• Helped customers complete purchases, locate items, and join reward programs.
• Set and updated employee schedules to fulfill gaps based on expected customer demands.
• Monitored areas for security issues and safety hazards.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
• Processed both cash and card purchases and returns.
• Interpreted and enforced operating instructions, procedures and safety rules.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Increased customer loyalty and retention.
• Facilitated and logged store opening, closing, and shift changes.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
• Restocked and organized merchandise in front lanes.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Managed staffing levels to provide optimal support for cash register operations.
• Trained team members on cash register operation and cash handling.
• Quickly and accurately counted drawers at start and end of each shift.
• Led cashiers and associates in providing thoughtful customer service.
• Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
• Helped management develop employee improvement plans and motivate team members to continually improve.
• Educated employees on register use, merchandising, and customer service.
• Maintained stock to meet expected customer demand.
• Resolved escalated customer disputes with special actions such as discounts.

• 3p-11p making rounds every two hours, serving supper helped feed and assist during meals
• Tended to and assisted with whatever else they may of needed.

• Helped the terminally ill bathe, eat, go the bathroom, get dresed cleaned their houses, and when their final days came I made sure they were comfortable.