Sheena Vaughn
Oklahoma City,OK
Summary
Dynamic Operating Partner at What A Burger with a proven track record in operational excellence and team development. Enhanced customer satisfaction through effective problem resolution and implemented data-driven strategies that drove business growth. Skilled in compliance and marketing, fostering a positive work culture that improved employee retention and engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operating Partner
What A Burger Unit 1485
01.2025 - Current
- Set and implemented promotional strategies to drive business growth.
- Managed budgets and financial performance, ensuring cost-effective allocation of resources.
- Collaborated with various departments to align operations with overall business objectives.
- Managed effective customer service and quality assurance programs to protect business reputation.
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
- Monitored competitor activities closely enabling strategic shifts as needed ensuring continued growth in market share.
- Recruited and hired qualified candidates to fill vacancies.
- Improved overall customer satisfaction through timely and effective problem resolution.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Manager
What A Burger
03.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Manager
What A Burger
08.2021 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10-2015
Skills
- Operational excellence
- Data-driven decision making
- Efficiency optimization
- Training and coaching
- Team development
- Organizational development
- Team bonding
- Compliance
- Marketing
Certification
- Licensed [Job Title] - [Timeframe]
- CM - Certified Manager Certification
Languages
English
Professional Working
Timeline
Operating Partner
What A Burger Unit 1485
01.2025 - Current
Assistant Manager
What A Burger
03.2024 - 01.2025
Manager
What A Burger
08.2021 - 08.2023
High School Diploma -
Penn Foster Career School
Similar Profiles
Basant Raj BhattBasant Raj Bhatt
Assistant Vice President at Burger Singh - A unit of Tipping Mr Pink Pvt LtdAssistant Vice President at Burger Singh - A unit of Tipping Mr Pink Pvt Ltd
Basant Raj BhattBasant Raj Bhatt
General Manager at Burger Singh - A unit of Tipping Mr Pink Pvt LtdGeneral Manager at Burger Singh - A unit of Tipping Mr Pink Pvt Ltd
A UDAYA BHASKERA UDAYA BHASKER
Senior Executive in Production Department at EUGIA PHARMA SPECIALITIES UNIT -III (AUROBINDO PHARMA LIMITED(unit-IV) )Senior Executive in Production Department at EUGIA PHARMA SPECIALITIES UNIT -III (AUROBINDO PHARMA LIMITED(unit-IV) )
Kathleen CerrilloKathleen Cerrillo
Administrative Assistant at Oklahoma Human ServicesAdministrative Assistant at Oklahoma Human Services
Rebecca Jean PoeRebecca Jean Poe
Head Clinical Technician at Oculoplastic Surgeons of OklahomaHead Clinical Technician at Oculoplastic Surgeons of Oklahoma