Summary
Overview
Work History
Education
Skills
Professional Highlights
Certifications And Technical Skills
Timeline
Generic

Sheena Wester

Westfield,New Jersey

Summary

Strategic Client Success & Enablement Leader with 15+ years of experience driving adoption, engagement, and retention across digital learning platforms in K-12 education. Proven ability to manage complex client relationships, lead cross-functional initiatives, and deliver measurable value to school districts and state agencies. Skilled at translating organizational goals into scalable onboarding, support, and growth strategies. Passionate about optimizing the client experience, improving outcomes, and expanding product reach through trusted partnerships and data-informed success planning.

Overview

19
19
years of professional experience

Work History

Client Enablement & Training Lead

South Mountain Schools
01.2023 - Current
  • Delivered high-touch onboarding and support to internal stakeholders, similar to client enablement.
  • Monitored client health metrics to inform onboarding refinement, increasing stakeholder satisfaction and long-term platform engagement.
  • Acted as a liaison between caregivers, educators, and vendors—resolving issues and aligning goals.
  • Built strong relationships with school leaders and district administrators, guiding product usage expansion and creating advocates for additional services.
  • Facilitated cross-district learning communities, resulting in a 20% increase in peer-to-peer product referrals and deeper platform integration.

Customer Success Partner – Education Sector

Bryant Elementary School
01.2013 - 12.2022
  • Developed and delivered ongoing customer-facing training (teachers/admins) to improve product usage and retention.
  • Partnered with internal product, support, and account teams to implement district-aligned learning solutions, ensuring client success and retention.

Training Consultant (Remote Instruction Innovation)

Teaneck Board of Education
01.2020 - 12.2020
  • Managed the full training cycle during the remote learning rollout, ensuring user satisfaction and adoption
  • Provided post-training support and feedback collection to refine learning experiences.

Instructional Support & Special Education Liaison

Lowell Elementary School
01.2006 - 12.2013
  • Delivered professional development and training sessions focused on inclusive practices, behavioral frameworks, and learner support strategies.
  • Conducted needs assessments and designed individualized learning and intervention plans, improving academic outcomes for diverse learners.
  • Collaborated cross-functionally with administrators, educators, and support staff to ensure alignment on instructional goals and accommodations.
  • Developed and implemented supplemental curriculum and content to enhance user engagement and support underrepresented learner groups.

Education

Bachelor of Arts - Early Childhood Education K-6

Montclair State University
Montclair, NJ
05.2007

Skills

  • Client Success Strategy
  • K-12 District Engagement
  • Onboarding & Adoption
  • Stakeholder Alignment
  • Digital Platform Enablement
  • Client Health Monitoring
  • Relationship Management
  • Cross-Functional Collaboration
  • Change Management
  • Strategic Upsell Support
  • EdTech Implementation
  • Data-Driven Insights

Professional Highlights

• Reduced onboarding time by 30% through mobile-optimized enablement paths.
• Boosted client engagement by 40% by tailoring onboarding experiences using Voice of the Customer insights.
• Consistently achieved high client satisfaction scores and secured renewals through consultative support.
• Drove platform adoption across multi-site implementations by aligning success planning with district KPIs.

Certifications And Technical Skills

Handle With Care, Vector Solutions Training, Google Workspace, Microsoft Office, Zoom, Canva, Amplify, iReady, IXL, Star Assessment, Frontline, Google Classroom, NJTSS, UDL, Adult Learning Theory, IR&S, BTAM, SEL Professional Learning, Enrichment Planning

Timeline

Client Enablement & Training Lead

South Mountain Schools
01.2023 - Current

Training Consultant (Remote Instruction Innovation)

Teaneck Board of Education
01.2020 - 12.2020

Customer Success Partner – Education Sector

Bryant Elementary School
01.2013 - 12.2022

Instructional Support & Special Education Liaison

Lowell Elementary School
01.2006 - 12.2013

Bachelor of Arts - Early Childhood Education K-6

Montclair State University

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