Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sheena White

Houston,TX

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience

Work History

Office Assistant II

Memorial Hermann TMC
03.2024 - Current
  • Answers departmental telephones as necessary
  • Verifies information and resolves common problems
  • Register and admit incoming patients
  • Assist patients with discharge summaries and schedule aftercare appointments

Medical Records Bookmarker

Veterans Evaluation Services/Maximus
01.2019 - 03.2024
  • Facilitates providers review of the veterans medical records by providing the pertinent information requested
  • Reviews patient medical record and determine key information needed for file
  • Analyzes and scan physical C-files
  • Maintains or exceed a daily quota of 12,800 pages bookmarked daily

Senior HIM Coordinator/POC Scanning/Birth Certificate Clerk

Ochsner Baptist Medical Center
01.2018 - 01.2019
  • Retrieved and reviewed information as needed for completion of daily tasks
  • Communicated appropriately with other departments, staff, providers, and management as necessary to complete job duties
  • Reviewed and processed incoming requests and/or assignments
  • Conflict resolution related to job duties
  • Developed, compiled, and distributed any logs, reports, statistics, etc
  • As necessary
  • Performed clerical customer service duties
  • Reconciled billing statements
  • Filed documents into appropriate files
  • Assisted or prepares correspondence for management and other team members

Patient Access Representative

Ochsner Baptist Medical Center
01.2016 - 01.2019
  • Performed clerical customer service duties
  • Referred unresolved issues to appropriate supervisors
  • Obtained complete and accurate demographic and financial information from a variety of sources, including patient interviews, physician offices and in-house departments
  • Crossed trained in multiple department including clinic, Hospital, Emergency Department, and HIM (Birth Certificates and Point of Care scanning)

Unit Secretary

Lake Charles Memorial Hospital
01.2015 - 01.2016
  • Welcomed guests and handling clerical tasks for doctors and nurses are all part of a hospital unit
  • Created appointment requests and organized scheduling
  • Assisted with patient discharge and admittance
  • Effectively communicated with patents and staff

Psychiatric Technician

Lake Charles Memorial Hospital
01.2014 - 01.2016
  • Monitored patients and report all patient activities in Q15
  • Monitored patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff in Q15
  • Took and record measures of patients' physical condition and keep a log of patient vital signs
  • Developed and taught strategies to promote client wellness and independence

Education

High School Diploma -

White Oak High School
Jacksonville, NC
05-2002

Skills

  • Epic Super User
  • Onbase
  • HIPAA Compliant
  • LEERS
  • Goal-oriented
  • Accelerated Learner
  • Microsoft Office
  • Supervisor experience
  • Solarity & Solarity Review
  • Detail Oriented
  • Call handling
  • Proofreading
  • Meeting planning
  • Mail handling
  • Filing and data archiving
  • Payment processing
  • Administrative support
  • Multi-line phone proficiency
  • Presentation development
  • Self-starter
  • Spreadsheet management
  • Dedicated team player
  • Strong problem solver
  • Documentation and reporting
  • Clerical support
  • Customer service
  • Verbal and written communication
  • Data entry
  • 60 wpm typing speed
  • Proofreading documents
  • Excel spreadsheets
  • Appointment scheduling
  • Digital file management
  • Office administration

Accomplishments

    · Ochsner Medical Center Employee of the Month April 2019

    · ABLE (African Americans Building and Leading Equality) member

    · Pride Committee member

    · Quality Work Committee - President

    · Epic Trainer

Timeline

Office Assistant II

Memorial Hermann TMC
03.2024 - Current

Medical Records Bookmarker

Veterans Evaluation Services/Maximus
01.2019 - 03.2024

Senior HIM Coordinator/POC Scanning/Birth Certificate Clerk

Ochsner Baptist Medical Center
01.2018 - 01.2019

Patient Access Representative

Ochsner Baptist Medical Center
01.2016 - 01.2019

Unit Secretary

Lake Charles Memorial Hospital
01.2015 - 01.2016

Psychiatric Technician

Lake Charles Memorial Hospital
01.2014 - 01.2016

High School Diploma -

White Oak High School

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Sheena White