Sheena White
Houston
Summary
Dynamic and detail-oriented professional with extensive experience at Ochsner Baptist Medical Center, excelling in medical record management and patient registration. Proven ability to enhance operational efficiency through effective communication and problem-solving skills. Recognized for maintaining data accuracy and delivering exceptional customer service in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Assistant II
Memorial Hermann TMC
Houston
03.2024 - Current
- Answers departmental telephones as necessary.
- Verifies information and resolves common problems.
- Register and admit incoming patients.
- Assist patients with discharge summaries and schedule aftercare appointments.
Medical Records Bookmarker
Veterans Evaluation Services/Maximus
Houston
01.2019 - 03.2024
- Facilitates providers review of the veterans medical records by providing the pertinent information requested.
- Reviews patient medical record and determine key information needed for file.
- Analyzes and scan physical C-files.
- Maintains or exceed a daily quota of 12,800 pages bookmarked daily.
Senior HIM Coordinator/POC Scanning/Birth Certificate Clerk
Ochsner Baptist Medical Center
New Orleans
01.2018 - 01.2019
- Retrieved and reviewed information as needed for completion of daily tasks.
- Communicated appropriately with other departments, staff, providers, and management as necessary to complete job duties.
- Reviewed and processed incoming requests and/or assignments.
- Conflict resolution related to job duties.
- Developed, compiled, and distributed any logs, reports, statistics, etc. as necessary.
- Performed clerical customer service duties.
- Reconciled billing statements.
- Filed documents into appropriate files.
- Assisted or prepares correspondence for management and other team members.
Patient Access Representative
Ochsner Baptist Medical Center
New Orleans
01.2016 - 01.2019
- Performed clerical customer service duties.
- Referred unresolved issues to appropriate supervisors.
- Obtained complete and accurate demographic and financial information from a variety of sources, including patient interviews, physician offices and in-house departments.
- Crossed trained in multiple department including clinic, Hospital, Emergency Department, and HIM (Birth Certificates and Point of Care scanning).
Unit Secretary
Lake Charles Memorial Hospital
Lake Charles
01.2015 - 01.2016
- Welcomed guests and handling clerical tasks for doctors and nurses are all part of a hospital unit.
- Created appointment requests and organized scheduling.
- Assisted with patient discharge and admittance.
- Effectively communicated with patents and staff.
Psychiatric Technician
Lake Charles Memorial Hospital
Lake Charles
01.2014 - 01.2016
- Monitored patients and report all patient activities in Q15.
- Monitored patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff in Q15.
- Took and record measures of patients' physical condition and keep a log of patient vital signs.
- Developed and taught strategies to promote client wellness and independence.
Education
High School Diploma -
White Oak High School
Jacksonville, NC05-2002
Skills
- HIPPA Compliant
- Goal-oriented
- Medical record management
- Patient registration
- Data entry accuracy
- Scheduling appointments
- Information verification
- Customer service
- Effective communication
- Detail orientation
- Problem solving
- Document editing
- Fax machine operation
- Administrative support
- Excellent communication
- Multitasking and prioritization
- Records management software
- Typing speed
- Data analysis
- Strong interpersonal skills
- Self-starter
- 60 wpm typing speed
- Accelerated Learner
- Microsoft Office
- Detail Oriented
Certification
- Epic Super User
- Onbase
- LEERS
- Solarity & Solarity Review
References
References available upon request.
Achievements And Organizations
- Ochsner Medical Center Employee of the Month, 04/01/19
- ABLE (African Americans Building and Leading Equality) member
- Pride Committee member
- Quality Work Committee - President
- Epic Trainer
Accomplishments
· Ochsner Medical Center Employee of the Month April 2019
· ABLE (African Americans Building and Leading Equality) member
· Pride Committee member
· Quality Work Committee - President
· Epic TrainerReferences
Timeline
Office Assistant II
Memorial Hermann TMC
03.2024 - Current
Medical Records Bookmarker
Veterans Evaluation Services/Maximus
01.2019 - 03.2024
Senior HIM Coordinator/POC Scanning/Birth Certificate Clerk
Ochsner Baptist Medical Center
01.2018 - 01.2019
Patient Access Representative
Ochsner Baptist Medical Center
01.2016 - 01.2019
Unit Secretary
Lake Charles Memorial Hospital
01.2015 - 01.2016
Psychiatric Technician
Lake Charles Memorial Hospital
01.2014 - 01.2016
High School Diploma -
White Oak High School
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