Sheena Williams

• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Sanitized office spaces, bathrooms, and kitchens to maintain hygienic work environment for employees and visitors.
• Used time management and efficient cleaning methods to meet deadlines.
• Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
• Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
• Emptied trashcans and transported waste to collection areas.
• Organized storage areas, closets and filing cabinets to prevent buildup of clutter.
• Conducted thorough inspections of offices to report damages and maintenance issues.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Identified repair needs and major maintenance concerns, and communicated issues to management.
• Supervised supplies in inventory and submitted reorder requests.
• Used all organic-based chemicals.
• Promoted building security by locking doors and checking electrical appliances for safety hazards.

• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Bussed and reset tables to keep dining room and work areas clean.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.

• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
• Checked and tested foods to verify quality, safety, and temperature.
• Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget. Purchased food and cultivated strong vendor relationships.
• Designed and maintained menus to offer variety of high quality and simple foods.
• Maintained kitchen cleanliness and sanitation through correct procedures.
• Kept facility compliant with health codes, sanitation requirements and license regulations.

(Same as above, White Grass)