Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHEENA WILLIAMS

Brooklyn,NY

Summary

People oriented and safety-minded professional with over 10 years of experience providing memorable customer service. Eager to offer conflict management skills and keen attention to detail to enhance service and safety. Highly effective in fast-paced work environments.

Overview

20
20
years of professional experience

Work History

Personal Assistant

Leeza Augustine
08.2023 - Current
  • Typed, collated and filed reports and correspondence.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel, and transportation.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.

Pharmacy Technician

PetCareRx / Rite Aid
12.2021 - 07.2023
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.


Childcare Provider

Self Employed
05.2012 - 05.2023
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Office Assistant

Mc Phails LLC
05.2017 - 08.2017
  • Assisted with administrative tasks for smoother daily operations and increased productivity.
  • Managed incoming and outgoing mail. ensuring timely delivery and proper distribution.
  • Maintained office supplies inventory, reducing downtime due to lack of resources.
  • Assisted with scheduling appointments and meetings, maximizing time management for staff members.

Customer Account Executive

Ocean Call
04.2004 - 09.2004
  • Enhanced customer satisfaction by efficiently addressing and resolving account issues.
  • Streamlined account management processes for improved client communication and retention.
  • Contributed long-term sales strategy ideas to team to promote continuing business success.
  • Secured on-time payments and collected on delinquent accounts with tailored payment plans.

Education

High School Diploma -

St. Joseph's Convent
Grenada, WI
06.2002

Skills

  • Customer Service Oriented
  • Excellent Communication skills written/verbal
  • Time Management
  • Multitasking
  • Hospitality
  • Adaptable and flexible
  • Relationship/team building
  • Travel planning and coordination
  • Basic clerical knowledge
  • Complex problem-solving
  • Microsoft Office Proficiency
  • Schedule creation and maintenance

Timeline

Personal Assistant

Leeza Augustine
08.2023 - Current

Pharmacy Technician

PetCareRx / Rite Aid
12.2021 - 07.2023

Office Assistant

Mc Phails LLC
05.2017 - 08.2017

Childcare Provider

Self Employed
05.2012 - 05.2023

Customer Account Executive

Ocean Call
04.2004 - 09.2004

High School Diploma -

St. Joseph's Convent

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SHEENA WILLIAMS