Self-motivated, results-oriented team builder with a strong ability to recruit and foster new relationships/partnerships. Proactive recruiter skilled in developing strategic and tactical approaches to inspire hardworking individuals for optimal business performance. Energetic problem solver committed to driving successful financial and structural growth. Diverse and articulate communicator with high energy and engaging personality. Highly organized and detail-oriented professional dedicated to executing exceptional events that meet established goals. Experienced in planning, budgeting, and coordinating a wide variety of small-scale and large-scale events. Strong communicator and negotiator adept at building relationships with key stakeholders and vendors.
Hi, I’m
Sheena Williams
Project Management
Memphis,TN
Summary
Overview
8
years of professional experience
1
Certification
Work History
Williams Helping Hands of Memphis, LLC
Small Business Owner
04.2021 - Current
Job overview
- Professional Bookkeeping and Tax Preparation (online and in-person), B2B/ B2C/ B2G wholesale procurement management, Personalized Coffee Mugs, Gift Sets, Event Planning and party supplies via e-commerce website, Local Catering and Delivery
H&R Block
Tax Preparer and Administrative Support Specialist
12.2015 - Current
Job overview
- Scheduled appointments for customers in person or over the telephone, Assessed customer needs and responded to customer emails and calls, Acted as the first point of contact and set appointments for prospective clients, Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity, Greeted customers upon arrival and provided appropriate forms to fill out, Collected and distributed messages to team members and managers to support open communication and high customer service, Operated multi-line telephone system to independently handle over 100 calls each day, Established and maintained client rapport by utilizing quality customer service, Handled complaints and questions, and re-directed calls to other team members as appropriate, Scheduled and confirmed appointments and orchestrated meetings for staff, Routed incoming mail and messages to relevant personnel without delay, Promoted increased sales through outgoing calls demonstrating excellent product knowledge
Shelby County Government
Permit & Planning Technician
10.2021 - 07.2022
Job overview
- Process in-office/online commercial, residential, LUCB, and BOA applications into Accela System workflow database, Invoice/process/balance accounts daily, Answer/transfer Planning & Development, Building Construction Code Enforcement Department routed calls and questions, Upload required intake documents, Assist Plans Reviewers as needed, Secure required attendees and parking for monthly Land Use Control Board meetings, Assist potential/existing applicants with the process via in-office, telephone, and email, Create and distribute hardcopy files to Plan Reviewers and Municipal Planners promptly, View and reply to emails periodically throughout the day
Conduit Global
Remote Customer Service Representative
06.2018 - 08.2021
Job overview
- Responsible for troubleshooting applications, Responded to inquiries and issues, Conducted customer service surveys, Handled reservations, Booked appointments for clients, Worked in the inbound call center, Assisted customers via live chat, Collected and documented orders
Dollar General
Assistant Store Manager
04.2018 - 05.2019
Job overview
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities, Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings, Maintained positive customer relationships by responding quickly to customer service inquiries, Supervised and evaluated staff of 8 including Leads, enabling them to improve skills, achieve daily objectives, and attain advancement, Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals., Responded to customer concerns, working with the manager to raise customer satisfaction ratings, Promoted professional growth and facilitated talent development of each associate to drive performance excellence, Met or surpassed business targets regularly through employee engagement and forward-thinking planning, Provided weekly work schedules to employees to accommodate business demands and vacation requests
Quik Lend Check Cashing
Branch Sales Manager
05.2017 - 01.2018
Job overview
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals, Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets, Developed positive, performance-based internal sales and marketing culture to include mentoring staff, Cultivated and maintained strategic alliances with key partners and vendors, Organized events and product presentations related to national conferences and conventions, Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment., Devised integrated plans to build brand awareness, sales pipelines, and customer acquisition plans, Helped sales and marketing team members continuously improve product knowledge, skill set, and career-building potential by motivating strong revenue numbers and continued promotional success, Implemented, executed, and strategically expanded business channel partnerships and program initiatives
Education
Southwest TN Community College
Associate Degree in Business Administration
05.2019
University Overview
Microsoft Office including PowerPoint, Excel, Word
Professional development completed in Business Communications
Microsoft Office Specialist Certified
3.2 Overall GPA
Skills
- Budget Management
- Payroll Administration
- Business Management and Development
- Staffing
- Planning and Execution
- Cost Control and Analysis
- Vendor Relations
- Project Management
- Operations Oversight
- Policy Development and Enforcement
- Teamwork and Collaboration
- Finance and Accounting Oversight
Affiliations
Affiliations
- Local Catering Service Affiliations
- Continuously Promoting Community Unity
Certification
Microsoft Office Specialist
References
References
References available upon request.Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Cooking, Reading, Learning
Cooking, Reading, Learning
I love learning new things and expanding my viewpoint. Reading positive and enlightening stories/books/blogs/documentaries etc. brings a special kind of joy to me. Cooking while listening to upbeat oldies is always a joy for me too; however, I don't care for cleaning the kitchen when finished.
Timeline
Permit & Planning Technician
Shelby County Government
10.2021 - 07.2022
Small Business Owner
Williams Helping Hands of Memphis, LLC
04.2021 - Current
Remote Customer Service Representative
Conduit Global
06.2018 - 08.2021
Assistant Store Manager
Dollar General
04.2018 - 05.2019
Branch Sales Manager
Quik Lend Check Cashing
05.2017 - 01.2018
Tax Preparer and Administrative Support Specialist
H&R Block
12.2015 - Current
Southwest TN Community College
Associate Degree in Business Administration
Microsoft Office Specialist
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