Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Sheena Cannon

103 Martingale Ct,GA

Summary

With over 20 years of experience, I have a proven track record of excellence in crisis management and effective communication as demonstrated at the Houston County Sheriff's Office as well as Plexus Worldwide. My skills in MS Office Suite facilitate my ability to foster teamwork and success across all professional genres. I have consistently surpassed performance metrics and sales targets, set both hierarchically and personally, leading to enhanced inter-agency collaboration, customer satisfaction, and brand-building. I am an expert in adapting to evolving situations and training new team members, I bring a results-driven approach to achieving organizational goals.

Overview

20
20
years of professional experience

Work History

Communications and Dispatch

Houston County Sheriff's Office
02.2007 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
  • Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
  • Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Sales Specialist

Plexus Wordlwide
08.2023 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Expanded customer base with targeted prospecting and lead generation efforts.
  • Achieved or exceeded company-defined sales quotas.
  • Developed, maintained and utilized diverse client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Sales Specialist

After Hours Formal Wear
06.2004 - 02.2007
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.

Education

High School Diploma -

Northside High School
Warner Robins, GA
05.2002

Skills

    MS Office Suite

    Crisis Management

    Corporate messaging

    Creating content

    Time Management

    Attention to Detail

    Effective Communication

    Analytical Thinking

    Training and Onboarding

    Root Cause Analysis

    Public Speaking

    Teamwork and Collaboration

Accomplishments

  • Supervised team of 15+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized various software to maintain and track sensitive Open Records Requests
  • Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Earned Gold sales status in less than one year.
  • Scheduling - Communicated with customers and team members through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of projects and tasks.
  • Coordinated both public and private events for employee recognition.

Additional Information

Kellie Graham

Human Resource Specialist GS-12

US Office of Personnel Management

478-250-2229


Aaron Brooks

Field Supervisor

KaMin Mining Solutions

478-808-0143


Timeline

Sales Specialist

Plexus Wordlwide
08.2023 - Current

Communications and Dispatch

Houston County Sheriff's Office
02.2007 - Current

Sales Specialist

After Hours Formal Wear
06.2004 - 02.2007

High School Diploma -

Northside High School
Sheena Cannon