Melady Alvarado
Fayetteville,GA
Summary
Dedicated Customer Service Professional with extensive experience in delivering exceptional service and support. Proven ability to enhance customer satisfaction and loyalty through effective communication and problem-solving skills. Committed to contributing positively to organizational goals while fostering meaningful relationships with clients.
Overview
16
16
years of professional experience
Work History
Director of Social Services
Brightmoor Health Care
Griffin, GA
10.2021 - Current
- Evaluated service note content for description representative of clients' response to specified services
- Developed department policies and procedures adhering to quality and performance measures
- Attended education opportunities and created in-service training alliances to meet the mission of the organization
- Led performance improvement projects based on QAPI efforts
- Constructed short- and long-term care plans to improve outomes
- Collaborated with department managers to correct and improve services
- Referred residents to psych, Audiology, dental, and ophthalmology services, community agencies, and organizations to meet treatment needs
- Maintained accurate records for all cases as required by state law or agency policy.
Social Services Coordinator
Christian City Nursing And Rehab/Pruitt Health
10.2018 - 10.2021
- Provide translation services from Spanish to English as needed
- Work with the Behavior Management IDT team
- Identify community resources to support residents
- Conduct PHQ9 assessments to create individualized care plans for 150 residents
- Assist residents in accessing services and benefits by providing education and information about community resources, and acquiring the needed aid
- Complete discharges and generate the needed orders and referrals for Home Health Services and DME
- Use Matrix Software to create and prepare care plan reports and documentation
- Gather information from mental and physical health and educational records to make recommendations and determine appropriate care plans
- Administer mental health screenings to 150 clients to determine criteria for mental illness and needed referrals
- Cultivate positive, trusting relationships with residents, families, and community providers to promote effective coordination of resources
- Organize meetings with residents, families, and care team, to address concerns, and review care plans
Medical Assistant
Tri-County Pediatrics
10.2016 - 10.2018
- Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Maintain and update demographics in medical records for all patients
- Ensure superior customer experience by addressing patients concerns, demonstrating empathy and resolving problems
- Interview patients and collect data, including vital signs, input/output and other delegated measurements
- Respond appropriately to the physical, emotional and developmental needs of patients
- Maintain accurate records, complete referrals and ensure full data integrity throughout the process
Medical Assistant
Kids First Pediatric Group, LLC
03.2009 - 10.2016
- Obtained information about clients' medical history, drug history, complaints, and allergies
- Performed clerical duties, such as word processing, data entry, answering phones, and filing
- Maintained accurate records of patient care, condition, progress, and concerns
- Answered phones by the second ring and greeted callers enthusiastically
- Adhered to strict HIPAA guidelines at all times according to company policy
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Reviewed documentation for compliance with requirements and accuracy of information
Education
Master of Arts - Clinical Psychology
Capella University
Minneapolis, MN03-2024
Bachelor of Science - Human Services
Gordon State College
Barnesville, GA05.2018
Medical Assistant -
Advanced Career Training
Riverdale, GA09.2003
Skills
- Culturally sensitive
- Self-motivated
- Strong Verbal communication
- Interviewing skills
- Problem resolution
- Detail oriented
- Documentation
- Relationship development
Languages
Spanish, Native or Bilingual
Professional Organizations
Georgia Health Association, Board Member, To promote the practice of Social Services in long-term care by providing education and training., To provide an organized structure for members in the State of Georgia so that they may work together on problems of interest and conduct educational and other activities., To provide channels of communication and cooperation between this organization and related agencies, associations, and other educational resources.
Timeline
Director of Social Services
Brightmoor Health Care
10.2021 - Current
Social Services Coordinator
Christian City Nursing And Rehab/Pruitt Health
10.2018 - 10.2021
Medical Assistant
Tri-County Pediatrics
10.2016 - 10.2018
Medical Assistant
Kids First Pediatric Group, LLC
03.2009 - 10.2016
Master of Arts - Clinical Psychology
Capella University
Bachelor of Science - Human Services
Gordon State College
Medical Assistant -
Advanced Career Training
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