Sheenah L Frank
Laona,WI
Summary
Dynamic Leader and dedicated team player. Solid business builder, track record of consistently improving performance. Analytical and problem-solving expertise. Flexible hard worker ready to learn and contribute to team success. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
K-12 Education Director
Forest County Potawatomi Community
Crandon, WI
April - 01.2024
- Cultivated strong relationships with tribal member students and their families by responding promptly to inquiries or complaints.
- Developed and implemented strategic plans to ensure organizational goals /events were met.
- Assessed employee performance against established benchmarks or targets.
- Developed policies and procedures or SOPs to ensure compliance and accountability.
- Facilitated collaboration between teams by encouraging open communication channels.
- Identified opportunities for process optimization through data analysis.
- Implemented systems for tracking progress on key initiatives or projects.
- Managed crisis situations to minimize impact on operations and reputation.
- Led change management efforts to adapt department needs.
- Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members.
- Fostered a positive and encouraging learning environment to boost students' confidence and motivation.
- Offered support and strategies for students with learning disabilities to achieve academic success.
VOCATIONAL ADVISOR
FOREST COUNTY POTAWATOMI COMMUNITY
CRANDON, WI
10.2018 - 06.2020
- Worked with participants by working with them through assessments to find their strengths and weaknesses as well as their passions.
- Creating action plans to help them reach their target career.
- Created Apprentice Programs, worked with local Technical Colleges and the state of Wisconsin's Apprenticeship Committee as well as being on the State Committee for Construction and Plumbing.
- Supporting every participant through networking with Trade Programs as well as tutoring if needed.
- Assisting any participants to find solutions to any issues that may arise.
- Utilized community resources to engage with participants and build connections.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Provided consistent completion of attendance logs, time sheets and evaluation reports.
- Promoted open communication and team approach to project activities.
- Compiled and studied occupational, economic and educational information to carry out necessary objectives.
- Developed and deepened tribal member and employee relationships to maximize effectiveness.
- Assessed students one-on-one to gauge interests and better meet changing demands.
- Encouraged students to carefully consider career options and related academic decisions based on personal strengths and goals.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Documented all transactions in notary journal to maintained permanent record.
- Provided authentication services for validation of loan and permission documentation.
- Assisted organizational efforts by filing, entering data and answering phones.
- Communicated with customers regarding housing loan processes to maintain satisfaction.
- Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
- Collaborated with team members to identify and accomplish departmental objectives.
- Developed and incorporated community-based programs.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Crafted proposals and memos using desktop publishing and word processing software.
- Researched topics of interest and culled gathered information to produce concise reports.
- Recorded and maintained updated information on company services.
- Supported advertising and promotional initiatives by creating marketing materials.
- Facilitated effective communication between staff, outside resources and general public.
- Developed and deepened tribal community member relationships to maximize effectiveness.
- Improved students' access to career planning information, work experience and employers
- Improved student/employee access to career planning information, work experience and employers thru networking.
COMPLIANCE SAFETY SPECIALIST
FOREST COUNTY POTAWATOMI COMMUNITY
CRANDON, WI
10.2017 - 01.2019
- Directs, develops, and oversees the general health and safety policies and procedures of the organization.
- Ensures the workplace complies with tribal and other applicable regulations and that periodic safety audits are conducted.
- Develops a systemic process to collect data, analyze the causes of accidents, and generate required reporting.
- Implements initiatives to reduce and prevent accidents, occupational illnesses, and exposure to long-term health hazards.
- Contributed to procedural and operational audits.
- Provided hands-on training to company employees.
- Worked with inspectors to conduct full facility checks.
- Authored monthly safety reports detailing issues and options for correcting problems.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Determined and resolved potential safety code deficits, which addressed adequacy of fire exits, stairways, aisle spaces and sprinkler systems.
- Conducted safety inspections of workplace, identified hazards and provided corrective action recommendations.
- Prepared detailed reports summarizing findings from safety inspections and investigations.
- Participated in the development of emergency response plans, hazard communication programs, lockout and tagout procedures, confined space entry protocols.
- Coordinated activities between multiple departments related to ensuring a safe working environment.
ORDINANCE/ICW SPECIALIST
FOREST COUNTY POTAWATOMI COMMUNITY
CRANDON, WI
01.2014 - 01.2014
- Create and Draft Ordinances for the Department.
- Filing and assist with any social work case issues.
- Identified processes and policy gaps and devised solutions for and requirements.
- Collaborated with internal teams to develop strategies for achieving compliance objectives.
- Communicated regularly with external regulators regarding compliance issues.
- Reviewed and evaluated existing policies, procedures, and documents to ensure compliance with applicable laws and regulations.
- Conducted periodic risk assessments to identify potential areas of non-compliance.
- Identified opportunities for process improvements related to regulatory requirements.
- Researched and analyzed customer feedback to identify areas of improvement.
CASINO COMPLIANCE MANAGER
CARTER CASINO AND HOTEL
CRANDON, WI
01.2012 - 01.2014
- Planning is a key responsibility of a Casino Compliance Manager.
- Identified areas of the business where there is a risk of non-compliance and develop policies to reduce that risk.
- Planned communication and training programs to help employees understand their roles in compliance.
- In serious cases of illegal or improper conduct, I had to recommend disciplinary action and maintained records of compliance activities, including any complaints or investigations.
- Provided reports to the General Manager and Assistant General Manager, highlighting any areas of potential risk to the company.
- Organized initiatives, drafted documentation and enforce compliance with best practices.
- Reviewed customer issues, company processes and all other operational areas to check compliance.
- Generated and presented issue and recommendation reports to leadership and auditing team, identifying areas requiring additional support.
- Maintained compliance standards for all contract deliverables.
- Performed consistently with all quality objectives, including planning, control and optimization strategies.
- Implemented improved strategies for regulatory compliance, control testing and process operations.
- Delivered advice to department leaders on expected risk exposure of theft and/or fraud processes and potential solutions.
- Created reports outlining compliance activities for executive leadership review.
SURVEILANCE OPERATOR & GC MENTORSHIP PROGRAM
FOREST COUNTY POTAWATOMI GAMING COMMISSION
CRANDON & MILWAUKEE, WI
01.2010 - 01.2012
- I had to enforce gaming laws on the property and see to it that the casino's internal controls, rules and regulations are followed.
- I spent a large amount of time in the observation room, using audio and video monitors to watch activities on the casino floor.
- I also retained and filed audio and video records of casino activities in the event that the records needed to be used for investigations.
- I left the observation room from time to time to physically observe the casino floor.
- I also submitting written or verbal reports of any theft or suspicious behavior to my supervisor.
- Monitored facility activities in multiple areas using CCTV cameras, video recorders and computers.
- Identified suspicious activity through strong understanding of cheating techniques and advantage play methods.
- Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
- Submitted highly detailed surveillance reports to Surveillance Shift Supervisor, carefully documenting all activity during shift.
- Operated surveillance cameras, monitors and other equipment.
- Reported all violations and suspicious behavior, in writing or verbally.
- Investigated calls and complaints involving card counters, game cheaters and wrongly paid losing hands.
- Created safe and secure environment for visitors and staff members.
- Completed security reports daily and alerted Surveillance Supervisor, Security Department and Floor Manager of suspicious incidents.
- Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions.
- Communicated violations to appropriate personnel and followed up with detailed documentation of incidents.
- Reported violations and suspicious patrons to supervisors.
- Maintained strict confidentiality regarding business operations, patrons and proprietary information.
- Escorted patrons with large winnings to vehicles and hotel rooms for optimal security.
- Operated electronic surveillance equipment to observe, track and document gambling activities on gaming floor.
- Provided surveillance support in high-profile and VIP areas of casino.
- Monitored establishment activity to proactively identify suspicious behavior.
- Reviewed video surveillance footage to identify individuals and support investigations.
- Monitored audio equipment and video equipment to observe cheating or theft by employees and patrons.
- Trained surveillance observers to operate equipment and monitor activity.
- Leveraged strong interpersonal and communication skills to interact successfully with management, peers and patrons.
- Located individuals engaged in theft, cheating and embezzlement.
- Used audio-video equipment to observe casino or hotel operations for cheating or theft.
- Completed daily log of surveillance observations.
- Developed log of surveillance observations to track suspicious activity.
- Enforced adherence to state, federal and tribal gaming regulations and company policies and procedures.
SECURITY OFFICER
MENOMINEE CASINO AND RESORT
KESHENA, WI
01.2001 - 01.2001
- Enforced casino policy and procedures.
- Patrols casino property and ensures the safety of employees and guests.
- Responds to emergencies as needed.
- Notifies local police department when backup is necessary.
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured premises to prevent intrusion.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Documented security-related situations and submitted in-depth reports to superiors.
- Responded to alarms and disturbances to maintain safety.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored premises and recorded activity in daily officer reports.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Circulated among patrons and customers to keep abreast of emergent security situations.
- Investigated suspected incidents of fraud, employee theft and reported findings to law enforcement.
- Immediately reported safety hazards for remediation response.
- Maintained accurate logs of all security related activities.
Education
Master of Arts - Project Management
Louisiana State University At Alexandria
Alexandria, LA05-2025
Bachelor of Science - Business Administration And Management
Concordia University Wisconsin
01.2018
Advanced Leadership Certificate CERTIFICATE: SURVEILLANCE -
UNIVERSITY OF NEVADA RENO
01.2009
CERTIFICATE: SLOTS AND FLOOR LAYOUT -
UNIVERSITY OF NEVADA RENO
01.2009
Associate of Science - Supervisory Management
NWTC
01.2008
Ethical Leadership Certificate -
NWTC
02.2001
General Studies Certificate -
NORTHEAST WISCONSIN TECHNICAL COLLEGE
01.2001
COLLEGE - PHYSICS-ADVANCED
COLLEGE OF THE MENOMINEE NATION
01.2001
HIGH SCHOOL DIPLOMA -
MENOMINEE INDIAN HIGH
01.2001
Skills
- Data organization
- Community resources
- Listening actively
- Confidential services
- Policy and procedure improvements
- Data analysis and reporting
- Conflict mediation
- Cultural competency
- People skills
- Confidentiality Compliance
- Compliance standards
- Compliance controls
- Process Compliance
- creating Standard Operating Procedures
Accomplishments
- Kiosk/ Ticket Redemption Training Regulatory Issues and Internal Controls Training Slot Fraud Training Cage/ Credit Investigations Training Confined Space Entry-OSHA-Nicolet Technical College Advantage Play, Protection Strategies and Methods Training High Tech Fraud Training Anatomy of a Slot Machine Training Regulatory Training Gaming Commission Mentorship Training Casino Fraud- Table Games Training Par Sheets / Pay Tables Slot Math & Analysis Slot Machine Accounting & Internal Controls Recognizing & Reducing Internal Theft Training Slot Machines Systems, Reporting & Analysis Server Based Gaming & New Technologies Floor Design & Layout NIGA/ Department of Homeland Security Anti-Terrorism Training Counterfeit Money Detection Social Media Marketing Conference FEMA IS-00100.
Certification
Introduction to Incident Command System FEMA Incident Command System Training, NIGC Regulating Gaming Technology Robbery Awareness, Member of National Safety Council 2018, OSHA- Confined Spac0e 2017, CPR & AED Certified 2018, Member of the National Fraud Examiners Association 2018, FEMA- Safety Orientation 2018, FEMA-Initial Ethics Orientation 2018, Certificate: HAZWOPER Basic (December, 2018), Certificate:7410 Power Plant Maintenance (December, 2018), Certificate: Excavation Safety in Construction (December, 2018), Certificate: Health Hazards in Construction (December, 2018), Certificate: Fundamentals of Project Management (December,2018), Certificate: Business Ethics- Advanced: Ethical Leadership (December, 2018), Certificate: Hazard Recognition and Assessment Training (December,2018), Certificate: Business Ethics-Advanced: Handling Employee Concerns (December, 2018), Certified Notary of Public (2018), Kiosk/Ticket Redemption Training, Regulating Issues and Internal Controls Training, Slot Fraud Training, Cage/Credit Investigation Training, Confined Space OSHA Training (Nicolet Technical College), Advantage Play-Protection Strategies and Methods Training, High Tech Fraud Training, Regulatory Training, Gaming Commission Mentorship Training (Forest County Potawatomi), Casino Fraud-Table Games Training, Par Sheet/ Pay Tables Training, Slot Math & Analysis, Server Based Gaming & New Technologies, Floor Design & Layout, Slot Machine Accounting & Internal Controls, Recognizing & Reducing Internal Theft Training, Slot Machines Systems-Reporting & Analysis, NIGA/ Department of Homeland Security Anti-Terrorism Training, Counterfeit Money Detection, Social Media Marketing Conference 2018 and 2022.
Timeline
VOCATIONAL ADVISOR
FOREST COUNTY POTAWATOMI COMMUNITY
10.2018 - 06.2020
COMPLIANCE SAFETY SPECIALIST
FOREST COUNTY POTAWATOMI COMMUNITY
10.2017 - 01.2019
ORDINANCE/ICW SPECIALIST
FOREST COUNTY POTAWATOMI COMMUNITY
01.2014 - 01.2014
CASINO COMPLIANCE MANAGER
CARTER CASINO AND HOTEL
01.2012 - 01.2014
SURVEILANCE OPERATOR & GC MENTORSHIP PROGRAM
FOREST COUNTY POTAWATOMI GAMING COMMISSION
01.2010 - 01.2012
SECURITY OFFICER
MENOMINEE CASINO AND RESORT
01.2001 - 01.2001
K-12 Education Director
Forest County Potawatomi Community
April - 01.2024
Master of Arts - Project Management
Louisiana State University At Alexandria
Bachelor of Science - Business Administration And Management
Concordia University Wisconsin
Advanced Leadership Certificate CERTIFICATE: SURVEILLANCE -
UNIVERSITY OF NEVADA RENO
CERTIFICATE: SLOTS AND FLOOR LAYOUT -
UNIVERSITY OF NEVADA RENO
Associate of Science - Supervisory Management
NWTC
Ethical Leadership Certificate -
NWTC
General Studies Certificate -
NORTHEAST WISCONSIN TECHNICAL COLLEGE
COLLEGE - PHYSICS-ADVANCED
COLLEGE OF THE MENOMINEE NATION
HIGH SCHOOL DIPLOMA -
MENOMINEE INDIAN HIGH
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