Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheena L. Smith

Far Rockaway

Summary

Dynamic and dependable professional with extensive experience at the NYC Department of Corrections. Proven ability in customer service and problem-solving, adept at managing sensitive information and fostering teamwork. Skilled in Microsoft Excel and maintaining accurate records, contributing to efficient operations and a positive work environment. Aiming to leverage my skills successfully to fill the role of Central Cashiers' Supervisor.

Overview

19
19
years of professional experience

Work History

PAA

NYC Department of Corrections, Robert N. Davoren Center
03.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Responsible for taking on clerical, administrative. and support roles.
  • Scheduling and notifying staff of training and appointments
  • Directly interact with uniform staff, providing information, resolving issues, and building relationships
  • Record keeping-maintaining accurate and up-to-date personnel records and staff information
  • Respond to internal and external requests and inquiries
  • Review documents and reports( FMLA & Workers' compensation)
  • Perform general office duties(filing, copying, ordering supplies)
  • Simultaneously managing and prioritizing multiple projects
  • Create and update staff 22R reports
  • Screen and answer phone calls
  • Handle incoming and outgoing electronic communications

PAA, Assistant Deputy Wardens' Assistant

NYC Department of Corrections, Robert N. Davoren Center
12.2018 - 03.2023
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Partnered with uniform staff to track the assign Assistant Deputy Warden injury reports, use of force packages, and unusual incident packages
  • Search and upload incident videos, print incident photos, create spreadsheets, follow through to ensure requested actions are completed promptly and efficiently
  • Respond to internal and external requests for information
  • Handled incoming and outgoing electronic communications and written correspondence
  • Notify the Tour Commander of all communications electronically and via telephone
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Cashier

Department of Corrections, Rikers Island Central Cashiers' Office
02.2007 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Processed visit and mail funds and daily end of tour report
  • Disbursement of former inmates' remaining funds, metrocards, and property
  • Processed cash and non-cash receivables from DOC facilities
  • Processed inmate payrolls
  • Returned unclaimed property to appropriate facilities
  • Provide customer service by responding to inquiries and fielding calls
  • Conducted investigations pertaining to inmates' funds and property received from other facilities
  • Acted as a Liason between RICC/SAM and other facilities and agencies
  • Assisted supervisors with initial and ongoing training for new employees which included problem solving skills, mediation, and time management skills
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Hillcrest High School
Jamaica, NY
06-2001

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Working Knowledge of: IFCOM, IIS, NYCDOC Inmate Portal, Microsoft Word, Microsoft Outlook, Microsoft Excel, InTime

Timeline

PAA

NYC Department of Corrections, Robert N. Davoren Center
03.2023 - Current

PAA, Assistant Deputy Wardens' Assistant

NYC Department of Corrections, Robert N. Davoren Center
12.2018 - 03.2023

Cashier

Department of Corrections, Rikers Island Central Cashiers' Office
02.2007 - 12.2018

Hillcrest High School

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Sheena L. Smith