Sheena Mae Sortijas

Work History

Red Ribbon Bakeshop

Las Vegas, NV

06.2023 - Current

Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Tracked progress on projects and provided timely feedback to staff members.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Assisted in creating budgets for departmental expenses including personnel costs.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Implemented cost-cutting measures without compromising quality of services offered.

Pasta e vino

Rome, Italy

08.2017 - 02.2022

Developed weekly specials and promotional items to increase sales revenue.
Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
Monitored cash register operations during shifts for accuracy of transactions.
Greeted customers, answered questions and recommended specials to increase profits.
Trained new wait staff team members in proper procedures and important standards of establishment.
Provided exceptional service to high volume of daily customers.
Completed opening and closing checklists to ensure smooth restaurant operations.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Implemented new POS system and trained staff members on use.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.

Acqua emp

Rome, Italy

05.2015 - 03.2017

Supervised waitstaff to ensure quality customer service and satisfaction.
Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
Monitored employee performance, identified areas of improvement, and provided feedback.
Resolved customer complaints in a timely manner with professionalism.
Created daily shift schedules for waitstaff according to business needs.
Maintained accurate records of sales transactions and inventory levels.
Ensured compliance with all health department regulations related to food handling and storage procedures.
Developed weekly specials and promotional items to increase sales revenue.