Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheena M. Wolford

Kansas City,MO

Summary

Relentless professional known for working hard to uncover the truth. A smart Fraud Investigator with a background in finance and successful record of financial investigation and fraud prevention. Excels in gathering, analyzing and reporting evidentiary findings, including financial analysis and fraud.

Overview

13
13
years of professional experience

Work History

Fraud Investigator

Rose International
03.2023 - Current
  • Conducted prompt and thorough investigations on referred files.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Analyzed data to find patterns of fraud and anomalies.
  • Reviewed transactions to identify suspicious activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.

Senior Underwriter

Huntington National Bank
09.2020 - 11.2022
  • Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
  • Approved or denied loans based on established criteria and underwriting guidelines.
  • Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
  • Verified integrity of applicants' information and documentation to minimize fraud.
  • Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Provides excellent customer service to mortgage applicants and clients, both verbal and written, to maintaining open line of communication.
  • Maintain security, confidentiality, integrity and availability of information in remote work environment.

Office Director/Mortgage Underwriter

Neighborhood Assistance Corporation of America
04.2012 - 03.2020
  • Updated reports, managed accounts, and generated reports for company database.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Complied with established internal controls and policies.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Ensured Loan Officers met company metric for appointments, qualification and closings.
  • Maintained relationship with borrowers, realtors and other applicable sources of loan status/requirements.
  • Rebuilt tarnished relationship with Realtor, Contractors and Community Leaders.
  • Increased office production by 24% first year
  • Increased client participation by 32% by implementing volunteer participation incentives.
  • Increase new client enrollment by 78%

Housing Specialist

Kensington-Bailey NHS
06.2010 - 10.2011
  • Developed and maintained accurate records of programs and services.
  • Conducted needs assessments to identify key areas of service needs.
  • Coordinated with local government to provide resources to clients.
  • Assisted in grant research to increase funds for organization.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Approved or denied grants (conditional loans) based on established criteria and underwriting guidelines.
  • Facilitated outreach activities to build community awareness.
  • Developed and maintained relationships with community organizations and agencies.
  • Spoke with senior citizen groups to expand community engagement and program outreach.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.

Education

BBA - Business Management

Bryant & Stratton College
Buffalo, NY

Skills

  • Problem Resolution
  • Dispute Resolution
  • Staff Support
  • Training and Education
  • Data Analysis
  • Critical Thinking
  • Investigation Techniques
  • Fraud and Anomaly Analysis
  • Fraud Prevention and Detection
  • Verbal and Written Communication

Timeline

Fraud Investigator

Rose International
03.2023 - Current

Senior Underwriter

Huntington National Bank
09.2020 - 11.2022

Office Director/Mortgage Underwriter

Neighborhood Assistance Corporation of America
04.2012 - 03.2020

Housing Specialist

Kensington-Bailey NHS
06.2010 - 10.2011

BBA - Business Management

Bryant & Stratton College

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Sheena M. Wolford