Sheena O. Henderson
Chilhowie,VA
Summary
Seeking a challenging position and offering a hard working attitude; eager to learn, very organized and have great communication skills with the public. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Dental Office Receptionist
Dr. Gregory Owens
Abingdon, VA
11.2023 - Current
- Executed account updates and noted account information in company data systems.
- Performed insurance verification, pre-certification and pre-authorization.
- Adhered to HIPAA regulations while handling confidential patient information.
- Submitted claims to insurance companies.
- Assisted patients with understanding their dental insurance coverage options.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Researched complex cases that require additional documentation prior to submitting claims.
- Performed data entry into electronic health record systems for accurate claim submissions.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Collected, posted and managed patient account payments.
- Verified patient eligibility for specific treatments based on their dental plan coverage.
- Processed payments received from insurance companies and allocated funds appropriately.
- Drafted, submitted, and tracked claims for reimbursement from insurance companies.
- Analyzed rejected claims and identified errors in order to re-submit them for payment.
- Reviewed patient records and insurance information to ensure accuracy of billing.
- Communicated with patients regarding any discrepancies in their account balance or payments due.
- Completed day-to-day duties accurately and efficiently.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Processed referrals to specialists when required by the dentist.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Verified patient's eligibility for benefits under various insurance plans.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Owner/FounderBoutique
The Vintage Spur LLC
Chilhowie, VA
09.2016 - 12.2024
- Owner managing daily operations, marketing and ordering products, ensuring customer service, stocking shelves, keeping up with internet sales and shipping products also taking measures to ensure the financial success of the store.
- Used savvy business skills and in-depth knowledge of fashion retail industry to generate profit.
Oversaw all aspect of the boutique operations from planning and purchasing.
Managed inventory control of all merchandise.
Set up the in-store displays and managed employees.
Researched for new and current trends that can help the business in succeeding and to offer customer or client satisfaction - Participated in an extensive training to display a strong command of the business approach.
Devised and developed marketing strategies, visual merchandising and service standards. - Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Developed and implemented successful sales strategies to meet business goals.
Office Assistant
CH Cattle
06.2021 - 10.2023
- Part-Time
- Work in Performance Beef system
- Office-Help keep cattle inventory and enter medicine data into an operation system.
- Maintained cattle records and updating customer information.
- Answer telephones, directed calls and take messages.
- Copied, sorted and filed records of office activities and business transactions.
Dental Coordinator/Manager
Southwest Virginia Community Health
Saltville, VA
01.2009 - 06.2020
- Supervise and coordinate fifteen dental chairs
- Responsible for all administrative, managerial and supervisory tasks that will contribute to the Dental Center functioning efficiently
- Supervise job orientation and training of dental staff
- Utilize time away from routine work for ongoing training and for developing improvement that upgrade quality and increase dental users
- Organize and facilitate or delegate regular dental staff meetings, set agenda, inform absent employees of proceedings, and relay any concerns to corporate office
- Responsible for identifying and evaluating performance improvement issues
- Annually must ensure that all dental assistants, dental hygiene and dentist have ce credits and trainings
- Also manage ten dental staff and oversee providers to meet expected numbers
- Served on Senior management team
- Monitored staff performance and addressed issues.
- Entered time and attendance logs in preparation for payroll.
- Input insurance checks and make necessary adjustments
- Work on suspended credits YTD, patient aging accounts, billing statements
- Follow up on denied dental claims and send pre-estiments
- Send x-rays to specialist as needed
- Played a major role in assisting with grants
- Community Outreach
- Controlled inventory and ordered materials as needed
- Perform orientation and performance evaluations for all students, scheduled all training for students and dental staff
- Selected candidates for the interview process then interviewed the candidates
- Performed all expected reports in a timely manner.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
Virginia Highlands Community College
01.2008
Dental Assistant Program -
Washington County Adult Skill Center
01.2004
Northwood High School
01.2002
Skills
- Computer Skills Enthusiastic Team Member
- Public Communications Able to work unsupervised
- All office equipment Sterile Procedure
- Organized Eaglesoft
- WordPerfect Microsoft Word
- Microsoft PowerPoint Dentrix Enterprise
- Microsoft Excel Guru
- EClinical Works Schick sensors
- Access Publisher
- Attention to Detail
- Self-Motivated
- Multitasking and Prioritization
- Data Recording
- Creative Thinking
- Office Supply Management
- Appointment Scheduling
Affiliations
Dental Program approved by Virginia and Tennessee Board of
Dentistry
American Heart Association CPR/AED
Dental Chair Side Assistant Procedures
Expanded Functions of Dental Assistant Procedures
Southwest Virginia Medical Reserve Corps
Virginia Health Care Foundation Member
National Network for Oral Health Access (NNOHA) Member
National Association of Community Health Centers (NACHC)
Member
National Rural Health Association (NRHA)
References
References:
Available upon request
Timeline
Dental Office Receptionist
Dr. Gregory Owens
11.2023 - Current
Office Assistant
CH Cattle
06.2021 - 10.2023
Owner/FounderBoutique
The Vintage Spur LLC
09.2016 - 12.2024
Dental Coordinator/Manager
Southwest Virginia Community Health
01.2009 - 06.2020
Virginia Highlands Community College
Dental Assistant Program -
Washington County Adult Skill Center
Northwood High School
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