Sheenika Melton
Online Business Owner
Pendergrass,GA
Summary
Dynamic entrepreneur with a proven track record at Vyrtual Solution Advysors LLC, enhancing customer engagement and satisfaction through innovative service delivery. Skilled in financial management and effective communication, I successfully boosted revenue by identifying new business opportunities while fostering a collaborative workplace culture. Committed to sustainable business practices and team development.
Business professional with a solid history of driving online business success through strategic planning and execution. Recognized for fostering collaborative team environments and consistently achieving results. Known for adaptability and reliability in dynamic, fast-paced settings. Skilled in digital marketing, e-commerce management, and data-driven decision-making.
Overview
25
25
years of professional experience
Work History
Online Business Owner
Vyrtual Solution Advysors LLC
01.2014 - Current
- Evaluated customer feedback mechanisms to improve service delivery and boost client satisfaction rates.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Business Owner
X'Treme Auto LLC
09.2000 - 07.2013
- Established operational processes to enhance efficiency and service delivery for automotive services.
- Managed customer relations to improve satisfaction and loyalty within competitive market environment.
- Oversaw inventory management, ensuring optimal stock levels and timely procurement of parts.
- Developed marketing strategies to increase brand visibility and attract new customers effectively.
- Trained and mentored staff on best practices in automotive service operations and customer care.
- Collaborated with vendors to negotiate contracts, securing favorable terms while maintaining service quality.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
Education
Bachelor in Information Management - Computer Information Systems
Strayer University
Philadelphia, PA09-2019
Skills
- Customer engagement
- Decision-making
- Effective communication
- Active listening
- Supplier relationship management
- Organizational skills
- Reliability
- Problem-solving abilities
- Time management
- Problem-solving
- Teamwork
- Sustainable business models
- Entrepreneurial leadership
- Contract management
- Business administration
- Vendor relationship management
- New business development
- Negotiation
- Negotiation and persuasion
- Accounting management
- Staff hiring
- Start-up operations
- Employee training
- Coaching and mentoring
- Customer relations
- Verbal and written communication
- Attention to detail
- Customer service
- Virtual event hosting
- SAP
- Salesforce
- Oracle
Timeline
Online Business Owner
Vyrtual Solution Advysors LLC
01.2014 - Current
Business Owner
X'Treme Auto LLC
09.2000 - 07.2013
Bachelor in Information Management - Computer Information Systems
Strayer University
Similar Profiles
Dogo M CooperDogo M Cooper
Delivery Driver at Majestic Logistics Solution LLCDelivery Driver at Majestic Logistics Solution LLC
Svetlana TyoSvetlana Tyo
Volunteer, “Friends for Everyone” Project at LLC Nonprofit Organization “Big Apple Solution”Volunteer, “Friends for Everyone” Project at LLC Nonprofit Organization “Big Apple Solution”
Josh SextonJosh Sexton
Small Business Owner/Operator at AV Solution LLCSmall Business Owner/Operator at AV Solution LLC
Regan TrummellRegan Trummell
Class A CDL Driver at PTG Logistics (Masonite Doors Account)Class A CDL Driver at PTG Logistics (Masonite Doors Account)
Justin BookwalterJustin Bookwalter
Logistics Associate at CarrierLogistics Associate at Carrier