Sheera Lockard
Laurel,USA
Summary
Effective staffing specialist with several years of experience in talent acquisition. Adept at client needs assessment and recruiting program development. Accustomed to executing all qualifying, hiring and onboarding processes. Recognized for strong communication style across employees, clients and management teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Staffing Coordinator/Employment Coordinator
CONTINUUM PEDIATRICS NURSING SERVICES
Columbia, MD
03.2024 - Current
- Create and maintain weekly schedules for over 100 nurses, ensuring optimal coverage and staffing efficiency.
- Conduct monthly check-in calls with families to assess satisfaction with care services, address concerns, and ensure quality service delivery.
- Communicate promptly with families in the event of nurse call-outs, ensuring shifts were promptly restaffed to maintain continuity of care.
- Conducted reference checks on prospective employees as part of the pre-employment process.
- Facilitated procedures surrounding employee termination, transfer and discipline.
- Ensured compliance with federal and state laws related to employment practices.
- Collaborated with nursing management to address staffing needs and resolve scheduling conflicts.
- Fostered positive relationships with families through proactive communication and responsive problem-solving, contributing to high levels of satisfaction and retention.
- Screen applications, conduct interviews to assess candidate qualifications, and maintain effective communication with applicants throughout the process.
- Conduct new employee orientations, manage employment records, and process hiring, termination, or promotion paperwork.
- Assisted in maintaining accurate employee records and compliance documentation.
- Facilitated training sessions for staff on company policies and procedures.
- Initiate and manage background checks and employment verifications for new hires.
Patient Support Specialist Lead
PATIENT ACCESS NETWORK FOUNDATION
Washington, DC
03.2023 - 11.2023
- Achieves outstanding performance results, meeting or exceeding Key Performance Indicators (KPIs) and Quality Assurance Goals consistently at 90 percent or higher.
- Provides executed level administrative support for physicians greeting visitors, answering incoming calls, scanning/faxing/copying documents, receiving/sorting/distributing mail and scheduling appointments, using Outlook and Epic.
- Streamlines the onboarding process of new hire Patient Access Specialist by developing materials and conducting training sessions, using MS Word and Powerpoint.
- Provides extensive meeting support by scheduling teleconference meetings, reserving meeting/conference rooms and creating/distributing meeting materials including agenda and meeting minutes, using MS Word.
- Executes call center operations by handling inbound and outbound follow-up calls in a high-volume call center, managing approximately 50 calls daily via CMC.
- Conducts data entry and managed funding cycles using MS Excel, ensuring accurate and up-to-date information.
- Identifies customers' needs, researched issues thoroughly, and provided effective solutions to enhance customer satisfaction.
- Determines patients' eligibility for financial assistance programs, answering questions, and facilitating program processes via phone or portal.
- Plays a key role in training new hire patient support specialists, contributing to the effective onboarding of team members.
Senior Patient Access Specialist
JOHN HOPKINS HEALTH SYSTEM
Baltimore, MD
04.2022 - 04.2023
- Participated on high performing cross-functional team for the delivery of high quality health care services.
- Provided executed level administrative support for physicians greeting visitors, answering incoming calls, scanning/faxing/copying documents, receiving/sorting/distributing mail and scheduling appointments, using Outlook and Epic.
- Streamlined the onboarding process of new hire Patient Access Specialist by developing materials and conducting training sessions, using MS Word and Powerpoint.
- Provided extensive meeting support by scheduling teleconference meetings, reserving meeting/conference rooms and creating/distributing meeting materials including agenda and meeting minutes, using MS Word.
- Executed patient registration by developing patient profiles, collecting insurance, reviewing patient chart and medical records and obtaining authorizations for the release of confidential medical records, adhering to HIPAA.
- Providing billing support by Responded to patient inquiries about billing, adeptly referring them to JHU Physician Billing Services and/or JHH Patient Financial Services.
- Demonstrated organizational prowess in scheduling lab tests and procedures, collaborating seamlessly with other departments to ensure a streamlined scheduling process.
Front Desk Supervisor
CENTER FOR ADVANCED ORTHOPEDICS
Olney, MD
07.2018 - 07.2022
- Participated on high performing cross-functional team for the delivery of high quality health care services.
- Managed the front desk operations for 4 physicians by greeting visitors, answering incoming calls, scanning/faxing/copying documents, receiving/sorting/distributing mail and scheduling appointments, using Outlook and EHR/EMR.
- Developed patient profiles, reviewed patient chart and medical records and obtains authorization and identification to release of confidential medical records, adhering to HIPAA.
- Managed patient check-in by conducting identity and insurance verifications and collecting cash/credit card/check payments.
- Train Medical Receptionist.
Head Teller
DEMOCRACY FEDERAL UNION
District Heights, MD
09.2015 - 09.2018
- Provided exceptional customer service by explaining policies and procedures with a customer-focused approach.
- Contributed to achieving branch sales goals by engaging with customers to identify needs, understand banking services preferences and promote bank products.
- Processed customer teller transactions including deposits, withdrawals and tran, adhering to federal and bank policies.
- Conducted cash reconciliation and completing appropriate paperwork to track, record and store transactional information.
Education
High school diploma or GED -
JAMES HUBERT BLAKE HIGH SCHOOL
Silver Spring, MDSkills
- Candidate screening
- Employee onboarding
- Client relationship management
- Data entry accuracy
- Conflict resolution
- New hire onboarding
- Excel
- Microsoft Programs
Certification
Driver's License
Timeline
Staffing Coordinator/Employment Coordinator
CONTINUUM PEDIATRICS NURSING SERVICES
03.2024 - Current
Patient Support Specialist Lead
PATIENT ACCESS NETWORK FOUNDATION
03.2023 - 11.2023
Senior Patient Access Specialist
JOHN HOPKINS HEALTH SYSTEM
04.2022 - 04.2023
Front Desk Supervisor
CENTER FOR ADVANCED ORTHOPEDICS
07.2018 - 07.2022
Head Teller
DEMOCRACY FEDERAL UNION
09.2015 - 09.2018
High school diploma or GED -
JAMES HUBERT BLAKE HIGH SCHOOL