Summary
Overview
Work History
Education
Skills
Timeline

Sheerah Waite

Tacoma,WA

Summary

Proven leader with a track record of enhancing team efficiency and customer satisfaction at Auto Warehousing Company. Excelled in compliance management and teamwork, significantly improving daily workflows. Skilled in problem-solving and training, ensuring high-quality service delivery and fostering a positive work environment. Achieved notable improvements in operational processes, demonstrating a commitment to excellence and a results-driven approach.

Overview

19
19
years of professional experience

Work History

Backup Team Leader

Auto Warehousing Company
03.2012 - Current
  • Enforced adherence to policies
  • Assisted in the development of comprehensive documentation outlining standard operating procedures for the organization''s backup processes.
  • Conducted daily reports to ensure customer shipping was done accurately.
  • Assigned tasks to multiple crews.
  • Planned for next days labor needs.
  • Ensured employee hours were billed to corresponding accounts

Driver

Remedy Staffing
12.2010 - 03.2012
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

Assistant Crew Chief

US Census Bureau
04.2010 - 11.2010
  • Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
  • Oversaw quality assurance measures, upholding company standards across all completed work assignments.
  • Improved team efficiency by implementing streamlined processes and optimizing daily tasks.
  • Assisted in budget management, tracking expenses to maintain cost control without sacrificing quality or efficiency.
  • Streamlined reporting process to the Crew Chief which led to faster decision-making and increased overall efficiency.
  • Monitored crew performance, providing constructive feedback for continuous improvement and skill development.
  • Developed strong relationships with colleagues from diverse backgrounds through open communication channels and mutual respect practices.
  • Managed inventory of tools and materials, maintaining adequate supplies for uninterrupted workflow.
  • Coordinated logistics for multiple projects simultaneously, ensuring smooth transitions between job sites for minimal downtime.
  • Assisted in training new crew members for smoother onboarding and faster integration into the team.
  • Ensured compliance with company policies, industry regulations, and environmental guidelines throughout all projects.
  • Facilitated knowledge sharing among team members by organizing training sessions on technical skills as well as soft skills relevant to our roles.
  • Contributed to successful project completions by adhering to deadlines and collaborating effectively with teammates.
  • Enhanced communication within the team through regular meetings and clear task delegation.
  • Supported Crew Chief in managing daily operations, ensuring efficient workflows and high-quality results.
  • Resolved conflicts among crew members, fostering a positive work environment for increased productivity.
  • Managed team according to company standards and compliance requirements.
  • Trained all team members on key roles to maintain flexibility.

On-Site Service Specialist

Ricoh USA
09.2007 - 03.2010
  • Implemented proactive maintenance schedules, resulting in decreased equipment downtime and increased client satisfaction.
  • Maintained up-to-date knowledge of industry trends and advancements, enabling informed recommendations to clients on potential equipment upgrades.
  • Maintained detailed records of all service activities, ensuring accurate documentation and effective communication with colleagues and clients.
  • Streamlined service processes for improved client experience and reduced downtime.
  • Established strong relationships with clients through clear communication and consistent follow-up after service visits.
  • Enhanced customer satisfaction by providing timely and efficient on-site support for technical issues.
  • Contributed to positive word-of-mouth referrals from satisfied customers by consistently providing top-notch service experiences.

Assistant Manager

Curves Fitness
02.2006 - 03.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

Didn't Finish - Badic

Peninsula High School, Gig Harbor, WA

High School Diploma - Basic

Pierce College, Lakewood, WA
06.2008

Skills

  • Customer Support
  • Training and mentoring
  • Task Delegation
  • Compliance Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Work Planning and Prioritization
  • Daily workflow improvement

Timeline

Backup Team Leader - Auto Warehousing Company
03.2012 - Current
Driver - Remedy Staffing
12.2010 - 03.2012
Assistant Crew Chief - US Census Bureau
04.2010 - 11.2010
On-Site Service Specialist - Ricoh USA
09.2007 - 03.2010
Assistant Manager - Curves Fitness
02.2006 - 03.2008
Peninsula High School - Didn't Finish , Badic
Pierce College - High School Diploma , Basic
Sheerah Waite