Sheeraz Memon
Sunnyvale,CA
Summary
Attain a leadership position in ServiceNow that would provide the opportunity to interface with customers, partners and prospects as a liaison on the basis of solution discovery, proof of value, and business growth.
Over twenty years of experience conducting software testing, support, development, and consulting various projects. Excellent communication skills coupled with technical expertise have yielded huge levels of success. Positive and influential interface with all levels of management and staff has assisted in becoming a stakeholder of a few projects. Looking for a position that would allow contribution with a whatever-it-takes attitude to lead ServiceNow development, provide POCs/POVs, and generate the best possible results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Principal Software Engineer
ServiceNow Inc.
10.2016 - Current
- Build technical alliances for integrated ServiceNow solutions, offering support throughout the development process. Lead joint Go-To-Market efforts, conduct sales enablement sessions, and evangelize the ServiceNow platform through webinars, blogs, and labs. Provide technical guidance at partner Hackathons, represent ServiceNow at conferences, and develop in-house applications for global demonstrations. Conduct webinars for diverse audiences, showcasing expertise in a multitasking environment.
- Provide technical consultant services to technical alliances to serve common customers by developing scoped applications that would eventually become certified apps on the ServiceNow store
- Assist in the development of POCs for upsell opportunities
Software Technical Support Engineer
ServiceNow Inc.
08.2014 - 10.2016
- Proved technical support engineer with high customer satisfaction scores, positive customer feedback, demonstrated ability to troubleshoot ServiceNow integrations, email infrastructure, LDAP, SSO, VPN, SOAP / REST, and ODBC.
Sr. MTS Software Quality Engineer
VMware Inc.
02.2011 - 08.2014
- Proposed, designed, implemented, integrated and tested single handedly the HPQC reporting mechanism for the entire Quality Engineering organization to utilize
- Conducted back-end test automation for hundreds of tests for a NexGen product in collaboration with engineers from both Quality and Development teams
- Held ownership of key features pertaining to Virtual Update Manager (VC Plugin), which included ESX Host Patching, Host Upgrade, Distributed Power Management, and Enhanced VMotion Compatibility that encompassed the most customer-centric workflows
- Proposed the usage of Agile and mentored the team with
- Best Practices
- Pertaining to the Agile Scrum methodology.
Software Engineer
Yahoo! Inc.
01.2010 - 02.2011
- Designed, prototyped, developed and tested a next-generation test execution framework built on the fundamentals of TestNG & Java
- YOS (Yahoo! Open Social) test case execution was migrated from using the legacy framework to using this next generation test execution framework
- Conducted Front-End automation using Selenium with Java on the Eclipse IDE
- Tested numerous REST Web Services
- Developed in a war-room with the team with close collaboration for three quarters
- Conducted bug analysis of sanity and regression test case failures pertaining to internal Yahoo! and Facebook APIs.
Software QA Engineer (Contractor)
Adobe Systems
05.2009 - 12.2009
- Developed test automation suites for an e-commerce / B2C application.
Software Engineer
Nortel Networks
03.2007 - 05.2009
- Lead the Automation endeavor for NMOS by designing a Test Bed for external vendors to assist with the Automation Scripting
- Developed and demonstrated a Java 1.5 based Automation Test Suite for the Nortel NMOS Product family utilizing open source tools and frameworks (Selenium and TestNG)
- This involved 'Automation Test Suite' development, data driven testing, and unit testing
- Trained users with QuickTest Professional features and methodologies via WebEx
- Recorded versions of these trainings were archived for all Nortel employees
- Provide a QTP consultant service to developers across the NMOS department.
Applications Engineer
Mercury (Subsidiary of Hewlett Packard)
05.2002 - 01.2007
- Support Mercury Functional / Automation Testing Tools (QuickTest Professional, WinRunner) for global users through phone usage and web adoption
- Gained team-wide recognition for the Quality
- Quantity (Q-Squared Award) for 3 consecutive quarters
- Review numerous technical articles for publication to the Knowledge Base for engineer / customer usage and web adoption promotion.
Education
MS in Software Engineering -
San Jose State University
San Jose, CA05.2009
BS in Computer Science -
San Jose State University
San Jose, CA12.2001
Certification
- ServiceNow Sys Admin Certification
- ITIL Foundation Certification
- HP QuickTest Professional CPC (Certified Product Consultant)
Projects
Developed a project from scratch to demonstrate a supply chain management model with the assistance of web service orchestration using Business Process Execution Model (BPEL). Oracle Fusion Middleware technologies have been used for this project from end-to-end, demonstrating the skills of developing and testing varying levels of BPEL and ESB driven logic Authored DTD and XSD files for both flat and hierarchical XML files. Read XML data and populate MySQL databases using SAX and DOM on the J2EE platform. Generated Java based driver programs that would convert flat XML files to hierarchical XML files, and vice versa, utilizing XSLT. Used XQuery to retrieve the needed information from XML files
Timeline
Principal Software Engineer
ServiceNow Inc.
10.2016 - Current
Software Technical Support Engineer
ServiceNow Inc.
08.2014 - 10.2016
Sr. MTS Software Quality Engineer
VMware Inc.
02.2011 - 08.2014
Software Engineer
Yahoo! Inc.
01.2010 - 02.2011
Software QA Engineer (Contractor)
Adobe Systems
05.2009 - 12.2009
Software Engineer
Nortel Networks
03.2007 - 05.2009
Applications Engineer
Mercury (Subsidiary of Hewlett Packard)
05.2002 - 01.2007
MS in Software Engineering -
San Jose State University
BS in Computer Science -
San Jose State University
- ServiceNow Sys Admin Certification
- ITIL Foundation Certification
- HP QuickTest Professional CPC (Certified Product Consultant)
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