Sheetal B. Chauhan
Atlanta ,GA
Summary
A Bachelor in Commerce, capable, intelligent and an effective communicator with excellent relationship building & interpersonal skills. Strong analytical, training, problem solving & organizational abilities. Experienced and having a proven ability to use the web and social media to engage with target audiences and get a clients core messages across. Strong believer of process, Systematic Approach & Cost Focus/ Value Addition; streamline systems & procedures for effective results in order to meet the desired targets. Looking for a suitable opportunity to prove the skills with an established, innovative and expanding company. Having an enthusiastic attitude and working hard to ensure good practice is demonstrated across all areas, from planning quality activities to communicating. Presently looking for an opportunity which offers great training and long term career development.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Counseling & Tarot at a professional level
- Current
- A website has been prepared and penned down by me indicating the essentials. All details in the website are authentic and up to my customer satisfaction.
- With patience, judgment, strong communication skills and commitment, I have achieved confidence of my clients and aided in resolving their problems with empathy.
- For your reference the website address is as follows: www.wix.com/sheetalstarot/Hidden-Truth
- Face book page: http://www.facebook.com/tarotwithsheetal
Escalations Advisor
Vodafone UK - First Source UK Process
08.2008 - 03.2010
- Coach and help develop junior team members.
- Assist in resolving complaints within turnaround time.
- Facilitate problem solving and collaboration.
- Ensure discussions and decisions lead toward closure within stipulated timelines.
- Intervene when necessary to aid the group in resolving issues.
- Ensure that the team members have the necessary education and training to effectively handle irate customers/calls.
- Provide status report of team activities.
- Keep the escalation manager informed of task accomplishment and resolution on pending issues.
- Worked on ‘White Mails’
Receptionist-cum-Secretary
Popley Eternal
01.1998 - 01.1999
- Data basing for critical vendors, suppliers and service-providers.
- Guest/ visitor management.
- Handling stationery management, dispatch & courier.
- Employee leaves administration.
- Assist HR team in terms of booking, conferencing, ticketing and related jobs.
- Monitoring all incoming and outgoing calls & taking messages.
- Coordinating with other branch offices / departments- Tracking of all couriers/letters.
- Receive and attend the clients and handle all reception related activity independently.
- Attending visitors and other routine administrative work.
- Co-ordinate for housekeeping team, pantry services & in-house admin activities.
Faculty
Softpro Computers
01.1997 - 01.1998
- Maintaining attendance of students.
- Complete appropriate training.
- Setting-up a classroom for students.
- Preparing notes for ready reference.
- Preparing assignments as per syllabus.
- Grading assignments & Assist students in case of queries.
- Arranging question forums for students.
Education
Bachelor of Science -
Mumbai University
03-2003
S.S.C - undefined
Canossa Convent High School
03-1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- CBCS - Certified Billing and Coding Specialist
PERSONAL DETAILS
English, Hindi, and Gujarati & Marathi
Interests
Driving, Music, Reading, Drawing
Timeline
Escalations Advisor
Vodafone UK - First Source UK Process
08.2008 - 03.2010
Receptionist-cum-Secretary
Popley Eternal
01.1998 - 01.1999
Faculty
Softpro Computers
01.1997 - 01.1998
Counseling & Tarot at a professional level
- Current
S.S.C - undefined
Canossa Convent High School
Bachelor of Science -
Mumbai University