Sheetal S

• Collaborated with the Product Owner to refine the backlog, improving efficiency by 30%
• Managed cross-functional teams, reducing project delays by 20% through Scrum of Scrums
• Acted as a liaison for effective communication, increasing project alignment with business objectives by 25%
• Contributed to high-quality user stories, reducing development rework by 15%
• Bridged the gap between business and development for a cohesive Agile process
• Established and developed standardized templates for intake requests
• Managed the development and implementation of an ML Model that resulted in $2M in fraud loss prevention in 2023.
• Excellent communication skills, both verbal and written.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Gained strong leadership skills by managing projects from start to finish.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Applied effective time management techniques to meet tight deadlines.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.

- Proficient in analyzing technical requirements and aligning them with IT components.

- Skilled in formulating customer-centric solutions for IT infrastructure.

- Experienced in optimizing processes and workflows with the ServiceNow platform.

- Promoted Agile methodologies for enhanced project efficiency.

- Defined and analyzed metrics using Tableau for continuous improvement.

- Involved in AFS Vision Program and Loan Origination System (LOS) integration.

- Utilized SQL for querying reporting databases in a mainframe environment.

- Managed SAP Crystal reports migration and data mapping to Tableau for data visualization.

- Facilitated regression, integration, and system testing.

- Formulated functional specifications to meet project requirements.

- Established standardized templates and guidelines.

• Collaborated with upper management to drive strategy and implement new processes.
• Optimized core processes to improve business performance and operational agility.
• Developed diagrams to describe and lay out logical operational steps.
• Educated stakeholders on data protection tactics to reduce breaches.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Resolved or escalated problem tickets to resolve user issues.
• Defined and documented the scope of projects for distribution to theteam.
• Gathered requirements and performed gap analysis through design workshops with users.
• Established specifications and coordinated production with software programmers.

• Generated a streamlined process to understand the loan lifecycle and desired functionality of the new system
• Interviewed business users to gather requirements
• Responsible for maintaining project management data documents
• Prepared business requirement documents
• Developed and maintained sales reporting
• Designed and implemented SQL queries
• Involved in designing the data extraction architecture
• Identified opportunities for business process improvement
• Participated in the Agile development process
• Prepared Business Requirement Documents
• Conducted and participated in JAD sessions
• Used Agile Scrum methodology
• Assisted in designing test plans
• Assisted in setting realistic project expectations
• Assisted in designing disaster recovery plans.

• Facilitated business requirements gathering sessions
• Conducted a Feasibility Study and Risk Analysis
• Conducted requirement walkthroughs
• Proficient in using PowerPoint, Excel, and Word
• Spearheaded the process of setting up Jira
• Organized and led Sprint Reviews and Retrospectives
• Collaborated with project management, engineering, and business analytics teams
• Conducted UAT testing
• Conducted end-to-end testing
• Structured customer requirements into test documentation
• Participated in bug-scrubbing sessions
• Designed test cases
• Utilized Git/GitHub and Jenkins
• Engaged in triaging change requests and incidents
• Developed and executed SQL queries
• Conducted Business Analysis and Requirements Modeling
• Demonstrated proficiency in various Tableau reporting objects
• Provided technical support as an AWS Admin.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Surveyed clients to ascertain requirements and expectations for products.
• Created dashboards to monitor and track key performance indicators.

• Defined test scenarios for build acceptance and regression testing
• Collaborated with project management, engineering, and business analytics teams
• Conducted UAT testing
• Performed end-to-end testing
• Structured customer requirements into test documentation
• Participated in bug scrubbing sessions
• Designed test cases
• Utilized Git/GitHub and Jenkins
• Engaged in triaging change requests and incidents
• Developed and executed SQL queries
• Conducted Business Analysis and Requirements Modeling
• Demonstrated proficiency in various Tableau reporting objects
• Provided technical support as an AWS Admin.