Summary
Overview
Work History
Education
Skills
Timeline
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Sheetal Sharma

Florence,NJ

Summary

Outstanding Personal Assistant provides excellent support to busy business professionals on administrative and family tasks. Detail-oriented professional with high degree of attention to accuracy. Expert in invoicing and multi-tasking. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Team-oriented person with great decision-making skills.

Overview

8
8
years of professional experience

Work History

Medical Biller

Cooper University Hospital
04.2024 - 07.2024
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.
  • Posted payments and collections on regular basis.
  • Prepared billing statements for patients and verified correct diagnostic coding.

Warehouse Associate

Amazon
04.2020 - 07.2022
  • Arranged items on store racks and shelves, checking correct location and prices
  • Scanned container labels with RF scanners to verify contents and determine target destinations
  • Received, stored and shipped goods and materials
  • Inspected and moved products to designated areas in warehouse
  • Organized and positioned product cases in produce warehouse and walk-in cooler
  • Noted current product inventory levels to support completion of order requests and audits
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
  • Identified safety hazards and notified management to determine proper resolution of issues.

Assistant Store Manager

Domino's Pizza
03.2019 - 12.2019
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.

Healthcare Assistant

GENERATION PLUS
08.2018 - 02.2019
  • Recorded vital signs, weight and patient information in electronic health records system
  • Monitored, maintained and calibrated medical equipment daily
  • Greeted patients, answered questions and scheduled appointments
  • Assisted patients with activities of daily living, including meals, bathing and grooming
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Secured guest valuables in main safe or individual boxes.

Representative Assistant

Comcast, Xfinity
10.2017 - 03.2018
  • Assisted in the preparation of presentations, reports, and other documentation, ensuring accuracy and professionalism.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Provided backup support to other administrative professionals as needed, ensuring continuity of services during periods of absence or high workload.
  • Conducted market research to identify new business opportunities and expand client base.
  • Maintained accurate records of all transactions, ensuring easy access to vital information for future reference.
  • Strengthened customer relationships through attentive service and effective product presentations.
  • Contributed to team objectives in fast-paced environment.

Customer Service Representative

Comcast
11.2016 - 08.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.

Education

Bachelor of Arts - Consumer Economics, Social Science

Royal College of Arts, Commerce, And Science
03.2016

High School Diploma -

Holy Family Day School
03.2011

Skills

  • Time Management
  • Shipping and receiving
  • Product verification
  • Material handling
  • Quality control
  • Sales support
  • Communication skills
  • Food safety understanding
  • Opening and closing procedures
  • Customer service
  • Product and service knowledge
  • Facilities maintenance
  • Trust funding
  • Cash ordering
  • Promoting products
  • Follow-up skills
  • Insurance Claims
  • Medical Billing
  • Insurance Billing
  • Electronic Claims
  • Insurance Verification
  • Patient Billing

Timeline

Medical Biller

Cooper University Hospital
04.2024 - 07.2024

Warehouse Associate

Amazon
04.2020 - 07.2022

Assistant Store Manager

Domino's Pizza
03.2019 - 12.2019

Healthcare Assistant

GENERATION PLUS
08.2018 - 02.2019

Representative Assistant

Comcast, Xfinity
10.2017 - 03.2018

Customer Service Representative

Comcast
11.2016 - 08.2017

Bachelor of Arts - Consumer Economics, Social Science

Royal College of Arts, Commerce, And Science

High School Diploma -

Holy Family Day School

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Sheetal Sharma