Shefali Austin

• Source, screen, and hire logistics professionals including warehouse associates, dispatchers, domestic agents, and transportation coordinators to meet high-volume staffing needs.
• Collaborate with hiring managers to understand workforce requirements and align recruitment strategies with demand cycles and business goals.
• Manage up to 20-25 logistics/freight forwarding requisitions at a time.
• Manage end-to-end recruitment process from requisition to offer, ensuring compliance with labor laws and company policies.
• Utilize ATS tools (e.g.,iCIMS) to track applicants, generate reports, and improve recruitment metrics.
• Partner with HR and compliance teams to onboard candidates quickly and accurately.

● Managed the end-to-end recruitment process for various positions, including Payment Specialist, clerical, loan processors, customer service representatives, and management roles.
● Partnered with hiring managers to develop a deep understanding of business needs and define job descriptions that attract top talent in the mortgage servicing industry.
● Created and implemented talent acquisition strategies to ensure a steady pipeline of diverse and qualified candidates.

● Conducted behavioral and technical interviews to assess candidate suitability, fit, and alignment with company culture and values.

● Utilized job boards, LinkedIn Recruiter, and industry specific platforms to source, screen, and engage qualified candidates.

● Managed candidate communication throughout the hiring process, ensuring a positive candidate experience.

● Provided guidance and support to employees with benefits-related questions, escalating and resolving complex issues to ensure employee satisfaction.
● Reviewed and processed benefits-related invoices, ensuring accuracy and timely payment.
● Conducted audits of benefits data to ensure accuracy and compliance with internal policies and external regulations.
● Implemented employee wellness initiatives to improve engagement and reduce healthcare costs.
● Supported benefits administration for over 2000 employees, including medical, dental, vision, life insurance, and 401(k) plan.
● Responded to employee inquiries, providing detailed explanations of benefit offerings, claim resolutions, and eligibility.

● Helped out with HR projects

● Managed full cycle recruiting; onboarding, sourcing, application review, interviewing, negotiation for offers of employment, drug testing, background checks, security clearance, reference checks, new hire orientation, payroll, and expense reporting.
● Staffed quality talent to desired jobs with a top client, staffing over 300+ employees during peak seasons.
● Conducted Job fairs and county fairs and hiring events throughout the Chicagoland area.
● Hired 200-300 candidates per quarter for manufacturing roles such as Electronic assemblers and forklift drivers.

● Recruited high volume manufacturing roles such as assemblers, packers, quality control inspector and forklift drivers.