Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shegaw Mekonen

Alexandria,VA

Summary

Results-driven Team Lead Sales Associate skilled in leading teams to achieve sales targets through high productivity and task efficiency. Specialize in customer relationship management, strategic sales planning, and team motivation. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to drive success and enhance team performance.

Overview

14
14
years of professional experience

Work History

Team Lead Sales Associate

VA ABC Store
Alexandria, VA
08.2021 - Current
  • Led team in providing exceptional customer service and product knowledge.
  • Trained new associates on store policies and operational procedures.
  • Managed inventory levels and ensured accurate stock replenishment.
  • Resolved customer inquiries and complaints with professionalism and efficiency.
  • Monitored sales performance and identified areas for improvement.
  • Implemented best practices for maintaining store cleanliness and organization.
  • Resolved customer complaints quickly and efficiently.
  • Coached other employees in customer service strategies and successful selling techniques.
  • Monitored inventory levels to ensure availability of products for customers.
  • Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
  • Utilized strong problem solving abilities when resolving conflicts between employees or customers.
  • Developed and implemented strategies to increase sales productivity.
  • Performed daily spot checks of store shelves to ensure proper product placement.
  • Assisted customers with product selection based on their needs and budget.
  • Demonstrated outstanding communication skills when interacting with both internal teams and external customers alike.

Merchandise Associate

Target
Pentagon, VA
03.2021 - Current
  • Stocked shelves with merchandise to maintain product availability and organization.
  • Assisted customers in locating products and answering inquiries for excellent service.
  • Operated cash registers efficiently during peak hours for smooth transactions.
  • Collaborated with team members to execute promotional displays and signage updates.
  • Monitored inventory levels, reporting discrepancies to ensure accurate stock counts.
  • Maintained cleanliness and safety standards throughout the store environment consistently.
  • Participated in training new associates on store policies and procedures effectively.
  • Executed planograms to optimize product placement and enhance customer experience.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
  • Printed labels and tags for for-sale merchandise.
  • Participated in physical inventories by counting merchandise stored in backroom areas.
  • Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.

Supply Chain and Procurement Management

Ethiopian government construction management.
Addis Abeba, Ethiopia
07.2011 - 05.2021
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Bachelor of Science - Logistics And Supply Chain Management

Diredewa University
Ethiopia
07-2010

Skills

  • Customer service
  • Sales performance
  • Inventory management
  • Project management
  • Team leadership
  • Product knowledge
  • Conflict resolution
  • Visual merchandising
  • Operational procedures
  • Cash handling
  • Problem solving
  • Staff development
  • Effective communication
  • Time management
  • Relationship selling
  • Strong leadership
  • Performance management

Timeline

Team Lead Sales Associate

VA ABC Store
08.2021 - Current

Merchandise Associate

Target
03.2021 - Current

Supply Chain and Procurement Management

Ethiopian government construction management.
07.2011 - 05.2021

Bachelor of Science - Logistics And Supply Chain Management

Diredewa University

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