Shehala Essery
Summary
Proven track record in enhancing customer satisfaction and retention at Hvac Usa through exceptional service and technical support. Skilled in active listening and problem-solving, adept at staff training and cash handling. Increased client retention significantly, leveraging organizational abilities and team collaboration to drive results.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
6
6
years of professional experience
Work History
Remote Customer Service
Hvac Usa
01.2021 - 03.2024
- Delivered exceptional customer service while providing remote support for various client networks across multiple industries and sectors.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Provided exceptional customer service while troubleshooting technical issues for end-users both in-person and remotely.
- Delivered exceptional customer service when called upon assist customers troubleshoot issues remotely over phone or email correspondence.
- Offered remote support services where applicable thus enhancing convenience for customers who could not visit the store physically.
- Facilitated remote assistance through chat support or email correspondence when appropriate, offering alternative service channels for customers'' convenience.
- Increased customer satisfaction by delivering prompt and effective remote support services.
- Strengthened relationships with key clients by providing exceptional customer service and support.
Sales Associate
Deseret Industries -
05.2018 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Mariner High School
Everett, WA06.2010
Skills
- Excellent customer service
- Active Listening
- Team Collaboration
- Product and service solutions
- Service Estimates
- Customer rapport
- Time management skills
- Cash Handling
- Reliability and punctuality
- Organizational abilities
- Product restocking
- Refunds and exchanges
- Staff Training
Timeline
Remote Customer Service
Hvac Usa
01.2021 - 03.2024
Sales Associate
Deseret Industries -
05.2018 - 05.2019
High School Diploma -
Mariner High School
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