Shehana Chand
Los Angeles,CA
Summary
Detail-oriented professional with a proven track record in enhancing patient satisfaction and streamlining office operations. Excelled in HIPAA-compliant medical records management and demonstrated exceptional telephone etiquette. Skilled in payment collection and fostering positive patient interactions, significantly improving administrative efficiency and patient care.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Foresight Health
Culver City, CA
04.2022 - 09.2024
- Welcomed patients and assisted with payment processing.
- Oversaw incoming calls ensuring effective scheduling.
- Ensured cleanliness in the reception area, complying with health regulations.
- Delivered exceptional service to significantly improve patient interactions.
Medical Records/Administrative Assistant
Assisted Home Health
Los Angeles, CA
09.2022 - 02.2023
- Organized and maintained patient records with meticulous accuracy.
- Conducted prompt answering of phone calls, showcasing superior communication abilities.
- Processed and faxed orders requiring doctors' signatures, boosting patient care.
Cashier/Counter Server
Sweetgreen
Los Angeles, CA
10.2021 - 03.2022
- Maintained high customer satisfaction by providing friendly and effective assistance.
- Kept the work area tidy and well-organized.
- Demonstrated superior multitasking abilities in high-pressure surroundings.
- Ensured smooth communication and workflow among team members.
Cashier
Currying Flavors
Los Angeles, CA
04.2021 - 10.2021
- Provided outstanding service to customers by recognizing individual preferences and delivering suitable recommendations.
- Skillfully processed payments while ensuring a positive customer experience.
- Upheld hygiene standards through consistent surface sanitization and supply restocking.
Dietary Worker
Aramark (Saint John's Health Center)
Santa Monica, CA
04.2017 - 03.2020
- Partnered with healthcare team to create personalized meal plans aligned with dietary standards.
- Performed regular lifting tasks up to 25 pounds.
- Managed refrigerator restocking, maintaining easy access to beverages and food.
- Facilitated a better dining experience for patients by guiding them and ensuring accurate order taking.
Education
Associate of Science - Medical Administrative Assistant
Santa Monica College
Santa Monica, CA12-2022
Skills
- Payment collection
- HIPAA compliance
- Patient registration
- Telephone etiquette
- Appointment scheduling
- Medical records management
References
References available upon request.
Timeline
Medical Records/Administrative Assistant
Assisted Home Health
09.2022 - 02.2023
Medical Receptionist
Foresight Health
04.2022 - 09.2024
Cashier/Counter Server
Sweetgreen
10.2021 - 03.2022
Cashier
Currying Flavors
04.2021 - 10.2021
Dietary Worker
Aramark (Saint John's Health Center)
04.2017 - 03.2020
Associate of Science - Medical Administrative Assistant
Santa Monica College
Similar Profiles
Karen Ann AubreyKaren Ann Aubrey
Mental Health Therapist at Foresight Mental HealthMental Health Therapist at Foresight Mental Health
Sepehr HedayatSepehr Hedayat
Chief Technology Officer at Foresight AnalyticsChief Technology Officer at Foresight Analytics
Aurelia KayeAurelia Kaye
Quality Control Inspector at Foresight TechnologyQuality Control Inspector at Foresight Technology