Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shehd Khaled

Denver,CO

Summary

Proven caregiver and customer service professional with a track record of enhancing patient quality of life and guest satisfaction at numerous caregiving agencies. Skilled in phlebotomy, patient care, emotional support, and multitasking, demonstrated through compassionate service and efficient problem-solving. Achieved significant improvements in client and guest relations by leveraging detail-oriented and dependable approaches.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Caregiver

Affirmative Home Care
10.2023 - 09.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Caregiver

MWO Care
05.2023 - 10.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Guest Advocate

Target
05.2022 - 06.2023
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.

Team Member

Raising Cane's Restaurants
02.2022 - 12.2022
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Assisted in inventory management to prevent stock shortages and overages.

Hostess

Dozens
09.2020 - 02.2021
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Tutor

Kumon Learning Center
08.2019 - 02.2020
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.

Team Member

Dairy Queen Grill & Chill
01.2019 - 08.2019
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

Bachelor of Science - Integrative Physiology

University of Colorado At Boulder
Boulder, CO
05.2026

High School Diploma -

Overland High School
Aurora, CO
05.2022

Skills

    Respectful and Compassionate

    Time Management

    Problem-Solving

    Dependable and Responsible

    Multitasking and Organization

    Emotional Support

    Venipuncture

    Order of draw

    Patient Care

    Guest Relations

    Detail Oriented

    Data Entry

Certification

  • Certified phlebotomist

Languages

Arabic
Native or Bilingual
French
Professional Working

Timeline

Caregiver

Affirmative Home Care
10.2023 - 09.2024

Caregiver

MWO Care
05.2023 - 10.2023

Guest Advocate

Target
05.2022 - 06.2023

Team Member

Raising Cane's Restaurants
02.2022 - 12.2022

Hostess

Dozens
09.2020 - 02.2021

Tutor

Kumon Learning Center
08.2019 - 02.2020

Team Member

Dairy Queen Grill & Chill
01.2019 - 08.2019

Bachelor of Science - Integrative Physiology

University of Colorado At Boulder

High School Diploma -

Overland High School

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Shehd Khaled