Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SHEHROZ PERVEZ

SHEHROZ PERVEZ

Woodbridge,VA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
3
3
Languages
1
1
Certificate

Work History

FC Associate

Amazon
06.2024 - Current
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Followed procedures at all times for personal and team safety.
  • Managed shipping documentation accurately to ensure compliance with company policies and regulatory requirements.
  • Enhanced operational efficiency through meticulous record-keeping of incoming shipments, outbound deliveries, and inventory levels.
  • Transported packed items onto delivery vehicles, updating tracking database once loaded.
  • Read and analyzed work orders to verify consistency with merchandise information.
  • Contributed to cost reduction initiatives by identifying areas of improvement and implementing streamlined procedures.
  • Participated in continuous improvement projects aimed at optimizing warehouse processes for increased productivity.
  • Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
  • Improved warehouse efficiency by streamlining processes and optimizing storage layouts.
  • Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
  • Balanced workload distribution among team members effectively, fostering a collaborative work environment that maximized productivity.
  • Selected packing materials based on size, quantity and fragility of package contents.
  • Resolved shipment issues promptly, maintaining strong relationships with suppliers and carriers alike.
  • Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Compiled reports of cost factors such as labor, production and equipment.

Customer Service Associate

Walgreens
12.2020 - 04.2021
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Solved problems with products and services by providing customers with technical support.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Education

Bachelor of Science - Information Systems

Liberty University
Lynchburg, VA
05.2025

Associate of Science - Information Technology

Northern Virginia Community College
Annandale, VA
12.2022

Skills

Problem-Solving

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Certification

CompTIA security +

Timeline

FC Associate

Amazon
06.2024 - Current

Customer Service Associate

Walgreens
12.2020 - 04.2021

Bachelor of Science - Information Systems

Liberty University

Associate of Science - Information Technology

Northern Virginia Community College

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SHEHROZ PERVEZ