Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shehroze Abbas

Shehroze Abbas

Selden,NY

Summary

Proven expertise as an Assistant Store Manager at Metro Franchising (Dunkin' Donuts), where I led sales growth initiatives, implemented strategic merchandising, and coached employees to exceed performance goals—contributing to significantly improved customer satisfaction ratings. Highly adept in inventory control, process optimization, and building strong vendor relationships. Now leveraging this real-world business and management experience to transition into the field of civil engineering, bringing a hands-on, solutions-oriented mindset and a commitment to delivering high-quality work in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Metro Franchising (Dunkin' Donuts)
08.2022 - Current
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Created and maintained safe and secure work environments for employees.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Cashier

Metro Franchising (Dunkin' Donuts)
11.2021 - Current
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed refunds and exchanges in accordance with company policy.

Education

Bachelor of Science - Physics

SUNY, Stony Brook
Stony Brook, NY

Bachelor of Science - Civil Engineering Technology

SUNY, Farmingdale
Farmingdale, NY
05-2026

High School Diploma -

Newfield High School
Selden, NY
06-2022

Skills

  • Problem-solving
  • Strategic planning
  • Relationship building and management
  • Staff management
  • Time management
  • Team building and leadership

Languages

Urdu
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional

Timeline

Assistant Store Manager

Metro Franchising (Dunkin' Donuts)
08.2022 - Current

Cashier

Metro Franchising (Dunkin' Donuts)
11.2021 - Current

Bachelor of Science - Physics

SUNY, Stony Brook

Bachelor of Science - Civil Engineering Technology

SUNY, Farmingdale

High School Diploma -

Newfield High School

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Shehroze Abbas