Shehryar Iqbal

Secured suppliers full functioning 2 years in a row

• Managed database Organized monthly meetings with the board to review shortages issues
• Introduced the complete renewed purchasing
• Managing and introducing Apps to communicate and book clients
• Managing accounts,payroll,hiring and finance
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.

• Company Overview: In-flight services manager for 21 years
• Managed team of 20 to 25 cabin crew (flight attendants) from various backgrounds on each flight on Airbus A-380 and 16-17 Crew on Boeing 777-200 and 777-300ER series
• In-flight services manager for 21 years
• Managed team of 20 to 25 cabin crew (flight attendants) from various backgrounds on each flight on Airbus A-380 and 16-17 Crew on Boeing 777-200 and 777-300ER series
• Created safe and secure environment amongst our team and in aircraft maximize highest level of service,safety and security by following company's protocol, SOP's and guidelines
• Meeting and exceeding customers expectations by implying Emirates Airline procedures and training and leading by example in front of my subordinates and team members
• Created and coordinated communication and promotion policy of brand
• Creating monthly and yearly target for organization and Fleet Department
• Built impressive bond between passenger loyalties by providing excellent service and reaching up to their expectations
• In-flight services manager for 21 years
• Managed team of 20 to 25 cabin crew (flight attendants) from various backgrounds on each flight on Airbus A-380 and 16-17 Crew on Boeing 777-200 and 777-300ER series
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Analyzed service reports to identify areas of improvement.
• Maintained safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

• Ensured compliance with airline policies and federal aviation regulations, maintaining a safe environment for all passengers and crew members.
• Supervised numerous flights with a team of 10-14 flight attendants in assigned premium and economy class cabins, per flight.
• Customer relationship skills, adherence to service standards and corporate policies.
• Established strong teamwork among crew members through effective communication and collaboration.
• Coordinated with pilots and ground staff, ensuring smooth operations during flights.
• Assisted passengers with special needs or requests, demonstrating empathy and understanding while adhering to airline guidelines.
• Maintained high levels of cleanliness throughout the cabin, ensuring a pleasant experience for passengers.
• Mentored new cabin crew hires, providing guidance on company policies and procedures as well as hands-on training.
• Enhanced passenger satisfaction by addressing concerns and providing timely solutions.
• Streamlined pre-flight preparations to ensure timely departures and arrivals.
• Responded to customer inquiries and resolved complaints to increase satisfaction.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.

• Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
• Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
• Followed company regulations and rules to promote safe environment for travelers and employees.
• Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
• Collaborated with fellow crew members to deliver seamless flight experience for passengers, ensuring timely departure and arrival.
• Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
• Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
• Cleaned and serviced aircraft cabin, galleys and lavatories.
• Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
• Checked personnel for proper uniforms and safety equipment.
• Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
• Assisted passengers with special needs, providing personalized care and support throughout flight.
• Enforced lost and found procedures for any items inadvertently left behind by travelers.
• Resolved passenger conflicts and medical emergencies during flights.
• Ensured safety and comfort of customers onboard aircraft.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.