Sheida Kalantari

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• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Provided education on mental health topics and resources to clients.
• Monitored patients and assessed suicide risks.
• Performed client assessments and developed treatment plans.
• Supported individuals dealing with mental health and emotional issues.

• Provide individual and Family Therapy to at least more than 50 clients. Establish positive, trusting rapport with clients.
• Built and maintained therapeutic relationships
• Conduct intake and perform comprehensive mental health assessments and manage client records
• Creates individualized treatment plans according to client needs and circumstances
• Utilize evidence-based techniques to deliver successful treatment.
• Refers patients to outside specialists or agencies when necessary
• Follows all safety protocols and maintains client confidentiality
• fostering positive, supportive and empowering client environments.
• Maintained client confidentiality to protect client privacy.
• Provided crisis intervention to support clients during times of crisis
• Supported clients in developing coping skills to help patients manage life challenges and difficulties.
• Addressed cultural and diversity issues to provide clients with culturally responsive care.

• Supported individuals dealing with mental health and emotional issues through phone calls and chats
• Provided crisis intervention, suicide assessment and prevention
• Guide clients to resources best fit for their specific needs, which included housing, mental health and substance abuse services, food and income, assistance programs, and more
• Applied problem solving skills to effectively navigate complex client interactions
• Maintained proper documentation for each chat on a daily basis

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Guided sellers and buyers in evaluating and purchasing property.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

• Provided in-house counseling services to 20+ employees
• Guided clients in developing skills and strategies for dealing with problems.