Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sheida Amin

San Marcos,CA

Summary

Dependable, providing high-quality customer service to guests and clients in all settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers. Motivated teammate offering valuable contributions in all facets of administrative activities. Recognized for exemplary time management, organization, prioritization, and work ethic.

Overview

2
2
years of professional experience

Work History

Dining Room Server

Golden Door Spa
06.2023 - Current
    • Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
    • Increased dining room efficiency by promptly addressing guest inquiries and resolving concerns.
    • Streamlined the seating process for optimal flow and reduced wait times through effective table management.
    • Ensured timely food delivery by collaborating closely with kitchen staff and prioritizing orders.
    • Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
    • Collaborated with team members to ensure efficient service, sharing tasks such as bussing tables, restocking supplies, and assisting with drink orders when necessary.
    • Anticipated potential service delays by staying aware of kitchen operations, communicating effectively with guests about wait times, and offering alternatives when appropriate.

Lead Program Coordinator

Elevo Learning
12.2021 - 06.2022
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
  • Coached employees through day-to-day work and complex problems.
  • Entered data, generated reports, and produced tracking documents.

Education

Bachelor of Arts - Criminology & Justice Studies

California State University - San Marcos
San Marcos, CA
04.2025

Skills

  • Customer Service
  • Interpersonal Skills
  • Multiple Priorities Management
  • Attention to Detail
  • Calendar Management
  • Teamwork and Collaboration
  • Public Speaking
  • Excellent Communication
  • Sorting and Categorizing

Languages

Farsi
Native or Bilingual

Timeline

Dining Room Server

Golden Door Spa
06.2023 - Current

Lead Program Coordinator

Elevo Learning
12.2021 - 06.2022

Bachelor of Arts - Criminology & Justice Studies

California State University - San Marcos

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Sheida Amin