Sheidelys Torres Colon
Orlando
Summary
Results-driven retail professional with two years of experience in diverse customer-facing roles. Skilled in training staff, enforcing safety protocols, and enhancing guest interactions to drive satisfaction and operational success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Ride Operator Trainer
SeaWorld
Orlando
10.2025 - Current
- Trained new staff on operational procedures and safety guidelines effectively.
- Monitored ride operations and responded to safety protocols and emergency procedures.
- Operated various amusement rides ensuring guest safety and enjoyment.
- Ensured safety of guests by enforcing ride and park policies.
- Conducted regular inspections of rides to identify maintenance needs and safety issues.
- Collaborated with team members to enhance guest experiences during peak times.
- Assisted guests with boarding, securing belongings, and providing ride instructions.
- Communicated ride information clearly to guests of diverse backgrounds and ages.
Barista
Coffee for the Soul
Orlando
09.2025 - 10.2025
- Delivered exceptional customer service, fostering a welcoming atmosphere in a fast-paced environment.
- Prepared high-quality coffee beverages following standardized recipes.
- Operated espresso machines and other brewing equipment effectively.
- Recommended menu items to elevate customer experience and satisfaction.
- Maintained cleanliness and organization of the coffee shop workspace.
- Assisted in training new baristas on proper techniques and procedures.
- Monitored inventory levels and replenished supplies to ensure seamless service.
Shift Supervisor
Panera Bread
Apopka
11.2021 - 09.2025
- Supported members during peak hours, enhancing service efficiency. during peak hours to ensure efficient service.
- Collaborated with upper management on daily operations to uphold service and quality standards.
- Offered constructive feedback to employees, fostering performance improvement.
- Trained new employees on standards and procedures for food preparation.
- Managed inventory levels and placed orders for supplies.
- Ensured compliance with health and safety regulations in the kitchen area.
Education
High School - Apopka, FL
Wekiva High
Apopka, FL05-2023
Skills
- Ride safety inspections
- Safety protocols
- Safety management
- Staff training
- Communication
- Team collaboration
- Guest interaction techniques
- Customer service
- Problem-solving
- Leadership
- Organization
- Teamwork
- Adaptability to change
- Creativity
- Reports and documents
Accomplishments
I got recognition for Always uplifting and encouraging others, and for being a team player.
Certification
- CRP
Timeline
Ride Operator Trainer
SeaWorld
10.2025 - Current
Barista
Coffee for the Soul
09.2025 - 10.2025
Shift Supervisor
Panera Bread
11.2021 - 09.2025
High School - Apopka, FL
Wekiva High