Summary
Overview
Work History
Education
Skills
Timeline
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Sheigh Lewis

Tuscaloosa,AL

Summary

Adept at team management and customer service, I significantly enhanced customer satisfaction and fostered a positive work environment at Torrid. My expertise in payment transactions (via card, cash, etc.) and critical thinking, coupled with a flexible work schedule, propelled operational efficiency and staff development, showcasing a strong ability to lead and motivate diverse teams for optimal performance.

Overview

4
4
years of professional experience

Work History

Keyholder Manager

Torrid
2021.10 - 2023.05
  • Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
  • Contributed to creating a diverse workforce by promoting an inclusive work culture and supporting employees from various backgrounds.
  • Mentored new sales associates to contribute to store's positive culture.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Third Key Holder

Factory Connection
2018.11 - 2021.07
  • Managed cash register operations accurately, ensuring timely transactions and minimal errors.
  • Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
  • Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
  • Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
  • Contributed to a positive work environment by fostering strong teamwork among staff members.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Education

Bachelor of Arts - Psychology

The University of Alabama
Tuscaloosa, AL
12.2024

Skills

  • Team Management
  • Task Delegation
  • Customer Service
  • Cash Handling
  • Multitasking and Prioritizing
  • Critical Thinking
  • Team Building and Motivation
  • Flexible Work Schedule
  • Workplace Safety
  • Decision-Making

Timeline

Keyholder Manager

Torrid
2021.10 - 2023.05

Third Key Holder

Factory Connection
2018.11 - 2021.07

Bachelor of Arts - Psychology

The University of Alabama
Sheigh Lewis