Sheigh Lewis
Tuscaloosa,AL
Summary
Adept at team management and customer service, I significantly enhanced customer satisfaction and fostered a positive work environment at Torrid. My expertise in payment transactions (via card, cash, etc.) and critical thinking, coupled with a flexible work schedule, propelled operational efficiency and staff development, showcasing a strong ability to lead and motivate diverse teams for optimal performance.
Overview
4
4
years of professional experience
Work History
Keyholder Manager
Torrid
10.2021 - 05.2023
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Contributed to creating a diverse workforce by promoting an inclusive work culture and supporting employees from various backgrounds.
- Mentored new sales associates to contribute to store's positive culture.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Third Key Holder
Factory Connection
11.2018 - 07.2021
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Contributed to a positive work environment by fostering strong teamwork among staff members.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Bachelor of Arts - Psychology
The University of Alabama
Tuscaloosa, AL12.2024
Skills
- Team Management
- Task Delegation
- Customer Service
- Cash Handling
- Multitasking and Prioritizing
- Critical Thinking
- Team Building and Motivation
- Flexible Work Schedule
- Workplace Safety
- Decision-Making
Timeline
Keyholder Manager
Torrid
10.2021 - 05.2023
Third Key Holder
Factory Connection
11.2018 - 07.2021
Bachelor of Arts - Psychology
The University of Alabama
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