SHEIKA FONTILUS
Kissimmee
Summary
Customer focused operations leader with 3+ years of experience managing client relationships, optimizing workflows, and driving performance in fast paced environments. Proven ability to oversee multiple accounts, analyze key metrics, and improve customer experience from onboarding through long term engagement. Strong communicator with experience collaborating cross functionally and leading teams to exceed operational and financial goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Aspen Dental
Kissimmee
05.2022 - 02.2026
- Managed a high volume patient portfolio, overseeing the full experience from onboarding through ongoing care and follow-ups
- Built strong relationships with patients, improving satisfaction, retention, and treatment acceptance
- Tracked and analyzed key performance metrics (including collections, scheduling efficiency, and production goals) to drive operational success
- Led onboarding processes for new patients, ensuring accurate insurance verification, financial transparency, and smooth first visits
- Conducted daily and weekly performance reviews to identify risks, gaps, and opportunities for growth
- Collaborated with doctors and regional leadership to align on performance strategies and improve overall office outcomes
- Trained and coached staff on workflows, communication strategies, and service standards
- Improved scheduling and workflow processes to increase efficiency and reduce gaps in patient care
Assistant Wellness Coordinator
Cast Senior Living
New York
03.2021 - 04.2022
- Coordinated care services and maintained ongoing communication with residents and families
- Managed scheduling, documentation, and service coordination for multiple residents
- Supported onboarding of new residents, ensuring smooth transitions and accurate record setup
- Trained new staff and provided administrative and operational support
- Maintained compliance and accurate reporting across all documentation processes
Education
High School Diploma -
Hillcrest High School
Jamaica, NY06-2021
Pre- Nursing Coursework
Valencia College
Orlando, FL05-2026
Skills
- Customer Success & Account Management
- Client Onboarding & Relationship Building
- Data Tracking & KPI Performance (BAM, goals, budgets)
- Cross Functional Collaboration
- Process Improvement & Workflow Optimization
- Team Leadership & Training
- Communication & Client Education
- Scheduling & Operations Management
Certification
CPR Certification
Languages
- English, Fluent
- Haitian Creole, Fluent
Timeline
Dental Office Manager
Aspen Dental
05.2022 - 02.2026
Assistant Wellness Coordinator
Cast Senior Living
03.2021 - 04.2022
High School Diploma -
Hillcrest High School
Pre- Nursing Coursework
Valencia College