Sheikh Islam
Product Management
Columbus,Ohio
Summary
Highly qualified Project/Product Management, Financial planner, and Business System Analyst with extensive experience (13+) in IT and Business Operations. Well-versed in business acumen, financial forecasting, data analytics and has worked with multiple lines of businesses, including various Products (LoBs) and application teams for several banking environments. Reported and worked with C-level executives of the financial industries. Adept at leading on prioritizing backlog by business value, gathering, eliciting, and translating requirements, working with finance, functional specifications, conceptual and process flows, grooming user stories, gap and data analysis, business intelligence analytics, test implementation plan (UAT) and acceptance criteria validation, product deliverables, and all level of documentations. Solid technical skills and own excellent communication skills and a dedicated collaborator who thrives in the demanding, changing, and challenging environment of Business process management. Core competencies include: Leadership | Risk Mitigation | Fraud Strategy and Investigation Team Management | Project Management | Technical Acumen | Financial Forecasting &Budgeting |Business Case creation and presentation | Vendor Negotiation
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Fraud Product Strategy and Project Planning Advisor
PNC NATIONAL BANK
Columbus, OH
08.2021 - 12.2023
- As a product owner, collaborated with a vendor (with $45M+ portfolio) that supports all the fraud related products and services to drive specific strategic planning initiatives, including financial analysis, contract negotiation, data analysis, oversight, and support for solution development on the new platform migration.
- Maintained relationships with existing customers while seeking out new business opportunities.
- Helped resolve problems by addressing problems analytically and with real-world data.
- Gathered, organized and analyzed information to support written reports.
- Coordinated implementation of new technological tools to improve data gathering and trend tracking.
- Analyzed financial data and prepared reports for clients to help them make informed decisions.
- Assisted with development of best-in-class solutions for internal and external customers.
- Developed strategies to help clients achieve their long-term financial goals.
- Generated detailed performance reports that provided insight into portfolio performance over time.
- Prepared program summary analyses, evaluative reports and recommendations to support retention initiatives.
- Leveraged web-based advising software or other technologies to support student success.
Product/Project Implementation Lead
TEKSYSTEMS
Columbus, OH
10.2020 - 07.2021
- Managed application customization for the fraud and security client by hosting business requirement consultations, backlog prioritization, and designing PNC specific user acceptance testing and training sessions to allow PNC LoBs to independently own product after implementation.
- Developed and implemented project plans, schedules, budgets and objectives.
- Analyzed data to identify potential risks and opportunities for improvement.
- Coordinated with stakeholders to ensure successful completion of projects.
- Monitored project performance to ensure delivery within timeline, budget and quality standards.
- Identified critical paths and dependencies in order to develop effective strategies for implementation.
- Provided technical guidance and advice on project management processes and procedures.
- Created reports for internal review regarding progress, issues and changes in scope or schedule.
- Resolved conflicts between teams or departments that impacted the success of a project implementation plan.
- Conducted post-implementation reviews to evaluate performance against established goals and objectives.
- Managed resources across multiple projects to maximize efficiency while minimizing costs.
- Collaborated with team members to define roles, responsibilities and expectations throughout the life cycle of a project.
- Assisted in developing strategies for improving customer satisfaction by analyzing feedback from surveys.
- Participated in planning sessions with key stakeholders to define business requirements for new initiatives.
- Documented lessons learned from previous projects as part of continuous improvement efforts.
- Ensured compliance with organizational policies and procedures related to projects being implemented.
- Conducted ongoing training sessions for staff members who are responsible for implementing projects.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Liaised between departments, vendors and clients to monitor project expenses.
- Introduced change improvement plans to achieve goals, methodologies and initiatives.
- Drove communication within high-performance, cross-functional organization to meet aggressive goals.
- Increased product knowledge by staying up to date on product offerings, features and functionality.
- Submitted budget estimates, progress reports and cost tracking reports.
Product Owner/Project Lead Analyst
OSCAR CONSULTING
Huston, TX
10.2019 - 09.2020
- Worked on a collaborative manner with BofA product teams and the 3rd party Vendor on Corporate Mobile Migration (BYOD to COBO) project where corporate employees were provided with mobile devices can be only provisioned for working purpose (COBO)
- Developed user stories, acceptance criteria, and mockups for new features.
- Communicated regularly with stakeholders to ensure alignment on product strategy and vision.
- Managed sprints and monitored progress against project timelines.
- Advocated for developing critical features in beginning steps to identify and resolve technical issues.
- Gathered and prioritized product requirements from stakeholders.
- Provided guidance on best practices in Agile software development processes.
- Provided training and support for users as needed throughout the product lifecycle.
- Developed process documentation related to the product life cycle management.
- Collaborated with development teams to ensure successful delivery of products.
- Coordinated with third-party development team on engineering and professional service activities and tasks.
- Identified risks associated with product initiatives and proposed mitigation strategies.
- Monitored performance metrics post-release to evaluate success of new features or products.
- Managed pre-production and production product deployments.
- Ensured compliance with regulatory standards related to the product portfolio.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Delivered marketing strategy updates to upper-level management.
- Developed and implemented project plans, schedules and budgets.
- Performed risk assessments, identified risks, developed mitigation strategies, and monitored risk status on a regular basis.
- Facilitated communication among cross-functional teams in order to achieve deliverables on time.
Project Manager/Lead IT System Analyst
FUSION TECHNOLOGY INC.
Columbus, OH
03.2019 - 05.2019
- Worked on a web development project (SDLC) to launch a new product called “Installment Lending” portal- as a part of the Core processing team System Analyst (SA), led the functional requirements elicitation session, assisted other application across impacted teams’ SA, facilitated on New vs Existing (GAP) process analysis, data mapping, flow diagrams, wrote “Test Consideration” to drive the QA and UAT (product owners) team on project understanding and identifying areas that will require testing (regression, new tables, new process, etc.)
- Overall supported between the front (digital) and backend systems road mapping and partnered with product Manager.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Created and implemented processes to ensure successful completion of projects.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Lead IT Business System Analyst
HUNTINGTON NATIONAL BANK
Columbus, OH
05.2018 - 01.2019
- Gathered, analyzed, and documented business requirements from stakeholders in order to create functional specifications for software development projects.
- Utilized Agile methodology to manage tasks related to software development projects such as sprint planning, daily standups.
- Developed web services integration utilizing XML technologies like SOAP and REST APIs.
- Participated in design reviews with internal teams to ensure quality control standards were met throughout the SDLC.
- Provided technical support to the development team by troubleshooting and resolving system-related issues.
- Lead weekly meetings with cross-functional teams including developers, QA analysts, product owners.
- Coordinated deployment activities across multiple environments.
- Created process flow diagrams, data models, use cases, workflow diagrams, and other documents as needed for project deliverables.
- Performed gap analysis between existing systems and proposed solutions to identify areas of improvement or enhancement.
- Collected data in field, evaluated findings and produced reports and presentations.
- Organized and enhanced business rules governing enhancements to existing systems.
- Developed and managed project plans while providing status updates to management.
Project Manager/Lead IT Business System Analyst
HEITMEYER CONSULTING
Columbus, OH
07.2016 - 04.2018
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Led meetings with internal team members, consultants and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Prepared cost estimates for projects of varying sizes.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Facilitated resolution of conflicts between team members when necessary.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Produced thorough, accurate and timely reports of project activities.
Project Manager/Sr. IT Business System Analyst
SOFTWARE GUIDANCE & ASSISTANCE
Columbus, OH
11.2015 - 05.2016
- Provided technical support to the development team by troubleshooting and resolving system-related issues.
- Gathered, analyzed, and documented business requirements from stakeholders in order to create functional specifications for software development projects.
- Created process flow diagrams, data models, use cases, workflow diagrams, and other documents as needed for project deliverables.
- Performed gap analysis between existing systems and proposed solutions to identify areas of improvement or enhancement.
- Designed and implemented database structures based on business requirements using SQL Server 2008, 2012, 2014, 2016 technologies.
- Utilized Agile methodology to manage tasks related to software development projects such as sprint planning, daily standups.
- Collaborated with developers on coding best practices such as code reuse and refactoring techniques.
- Lead weekly meetings with cross-functional teams including developers, QA analysts, product owners.
- Coordinated deployment activities across multiple environments.
- Developed web services integration utilizing XML technologies like SOAP and REST APIs.
- Prepared and delivered targeted systems training for business personnel.
IT Project Analyst Consultant
SOFTPATH
Atlanta, GA
02.2015 - 08.2015
- Facilitated workshops with stakeholders in order to define requirements for new systems or applications.
- Managed all aspects of a project lifecycle from initial conception through final delivery.
- Implemented changes based on findings from analyses of customer needs assessment results.
- Developed data-driven insights from large datasets to identify trends and patterns for clients.
- Conducted research to develop strategies, plans, objectives, policies, procedures, or standards.
- Assisted in developing project plans by setting milestones and timelines for completion of tasks.
- Utilized statistical techniques such as linear regression models to predict outcomes based on past performance data.
- Designed surveys and questionnaires to collect data from customers about their experiences with the company's products or services.
- Provided analytical support to management and stakeholders on complex business problems.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
IT Project Manager/Sr. Business System Analyst
JP MORGAN CHASE
Columbus, OH
06.2010 - 01.2015
- Designed and implemented database structures based on business requirements using SQL Server 2008, 2012, 2014, 2016 technologies.
- Developed test plans and conducted unit testing of new software applications prior to release into production environment.
- Created process flow diagrams, data models, use cases, workflow diagrams, and other documents as needed for project deliverables.
- Provided technical support to the development team by troubleshooting and resolving system-related issues.
- Coordinated deployment activities across multiple environments.
- Participated in design reviews with internal teams to ensure quality control standards were met throughout the SDLC.
- Conducted user acceptance testing with stakeholders to ensure that all requirements are met before final implementation.
- Gathered, analyzed, and documented business requirements from stakeholders in order to create functional specifications for software development projects.
- Prepared detailed documentation including requirement specifications, design documents, user manuals.
- Lead weekly meetings with cross-functional teams including developers, QA analysts, product owners.
- Organized and executed strategies for migrating and consolidating data.
- Determined areas in need of enhancements and identified relevant and feasible systems to address concerns.
- Coordinated installation of updated computer programs and systems.
- Formulated and designed computer systems using data modeling, information engineering and structured analysis.
- Trained staff and users to work with computer systems and programs.
- Coordinated and linked computer systems within organization to increase compatibility to share information.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
Education
Master’s on Business Administration - Concentration on Project Management
Keller Graduate School of Management, DeVry University
Bachelor of Science (BS), Technical Systems Management -
DeVry University
Skills
- Project Tools: Microsoft Project, Clarity, HP PPM, ServiceNow, Confluence, JIRA7, Clarizen, Fidelio Property Management System (PMS)
- Desktop Software: Microsoft Office 2013 (Word, Excel, Access), SharePoint, Visio, Outlook; HP Quality Center, QMF (IBM SQL tool), Passport (Bank Mainframe, TSYS and First Data Green Screens), Tableau 40
- Operating Systems: Windows 7, 10, and 11
- Methodologies: Agile & Waterfall
- Product/Project Management: Project Planning; Project Work Plan, Work Breakdown Structure (WBS), and Schedule; Change Management; Information Technology System Management (ITSM), Software Development Life Cycle (SDLC), Budget Management and Cost Control; Product Development Life Cycle (PDLC); Project Risk Management; Project Risk Management; Quality Assurance/Control; Capacity and Demand Management; Vendor Management; Stakeholder Interaction; Project Reporting, Scrum Master, Business Impact Analysis
- Strategic Planning
- Stakeholder Management
- Data Interpretation
- Time management abilities
- Teamwork and Collaboration
Certification
- Certification of Project Management, Keller Graduate School of Management
- Scrum Product Owner Certification, Udemy Online Academy USA
- Data Product Manager Nanodegree Program, Udacity Online Academy USA
- Informatica Certified Professional for Master Data Management, ICA Mater Data Management: Developer, Specialist
Accomplishments
- Graduated with Honors (Soma Cum Laude) 2007
References
References available upon request.
Timeline
Sr. Fraud Product Strategy and Project Planning Advisor
PNC NATIONAL BANK
08.2021 - 12.2023
Product/Project Implementation Lead
TEKSYSTEMS
10.2020 - 07.2021
Product Owner/Project Lead Analyst
OSCAR CONSULTING
10.2019 - 09.2020
Project Manager/Lead IT System Analyst
FUSION TECHNOLOGY INC.
03.2019 - 05.2019
Lead IT Business System Analyst
HUNTINGTON NATIONAL BANK
05.2018 - 01.2019
Project Manager/Lead IT Business System Analyst
HEITMEYER CONSULTING
07.2016 - 04.2018
Project Manager/Sr. IT Business System Analyst
SOFTWARE GUIDANCE & ASSISTANCE
11.2015 - 05.2016
IT Project Analyst Consultant
SOFTPATH
02.2015 - 08.2015
IT Project Manager/Sr. Business System Analyst
JP MORGAN CHASE
06.2010 - 01.2015
Master’s on Business Administration - Concentration on Project Management
Keller Graduate School of Management, DeVry University
Bachelor of Science (BS), Technical Systems Management -
DeVry University
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