Summary
Overview
Work History
Education
Skills
Clearance
Projects
Salesforce Certifications
Personal Information
Timeline
Generic

SHEIKH R HOSSAIN

Houston,TX

Summary

Salesforce Release Engineer with extensive experience in developing and executing deployment schedules and managing data migrations. Proficient in Salesforce configuration and data management, with a strong focus on user training. Skilled in leveraging tools such as Data Loader and Jira to enhance project collaboration and ensure successful outcomes.

Overview

7
7
years of professional experience

Work History

Salesforce Release Engineer

Semper Valens Solutions
Houston, TX
01.2025 - Current
  • Supported daily cross-functional operational readiness of VA's shared Salesforce.com platform.
  • Implemented deployment schedules for hotfixes and releases using Copado and Git methods.
  • Participated in planning and analyzing business requirements for system modifications.
  • Executed regression testing and validated Salesforce configurations and developments.
  • Migrated data into SFDC for accounts, contacts, cases, leads, opportunities, and custom objects.
  • Collaborated with cross-functional teams while also working independently.
  • Created or refreshed sandboxes quarterly to align with production versions.
  • Authored scripts to automate deployment processes across various environments.

Salesforce Release Engineer

IBM
Reston, US
06.2022 - 01.2025
  • Supported the daily cross-functional operation readiness of VA's shared salesforce.com platform
  • Implemented deployment schedule to deliver hotfixes, medium, and major releases using Copado, and Git methods
  • Participated in the planning and analysis of business requirements for system changes and enhancements when needed
  • Performed regression testing and validation of Salesforce configuration and development
  • Migrated data into SFDC for objects including but not limited to accounts, contacts, cases, leads, and opportunities, and custom objects
  • Worked independently as well as collaboratively on a cross-functional team
  • Created or refreshed sandboxes every quarter or per customer's request to match the version of the production
  • Authenticated and added sandboxes to the Copado pipeline along with creating Git branches for new or existing sandboxes

Salesforce Administrator

Rite Aid
Camp Hill, US
01.2021 - 06.2022
  • Coordinated the evaluation, scope, and completion of new development requests.
  • Works with the management team to establish suitable processes to support administrative, development, and change management activities
  • Works independently with members of the user community to define and document development requirements.
  • Manages Salesforce.com data feeds and other integrations / applications
  • 50% - Provides day-to-day and ad hoc support for system users and internal customers. Serves as primary system administrator for the Salesforce.com environment with 200+ users.
  • Handles all administrative functions including user account maintenance, reports and dashboards, workflows, Flows and other routine tasks
  • Completed regular internal system audits and managers system upgrades
  • Owned training of new users, and grows the Salesforce.com skillset across the organization
  • Effectively acted as the liaison between users, vendors, and the application development team and Salesforce team.

Salesforce Administrator

Navy Federal Credit Union
Vienna, US
02.2018 - 01.2021
  • Develop workflow ruled and defined related tasks, time triggered tasks, email alerts, field update to implement business logic.
  • Design and deploy Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
  • Design, develop, deploy page layout, components, custom objects, custom tabs, visual force pages to reach the needs of organizations.
  • Use field level security along with page layouts to manage access to certain fields.
  • Building the security model for the organization using Security, Roles, Field Accessibility, Organization Wide Default Settings, Profiles, Field Level Security, Permission Sets, and Sharing Settings.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permission to provide shared access among different users.
  • Implement picklists, dependent picklists, lookups, master detail relationships, validation, and formula fields to the custom objects.
  • Develop several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
  • Generate several Reports and Report folders to support managers to better utilize Salesforce as a sales tool and organized various Reports for different user profiles based on the needs of the organization.
  • Data migration using Data Loader.
  • Employed Data Loader to read, extract, and load data from CSV file.
  • Achieve import and export operations to load customer data and other master data adopting data loader.
  • Implicate in mapping the fields among the current reporting system and Salesforce using data loader.
  • Skilled on Case Management, captured cases from the company's website and customer emails.
  • Manage Auto response rules if customers approached beyond the business hours.
  • Toiled on Record Types, Validation Rules, Triggers and Page Layouts.
  • Generate sync of contacts, email alerts, events and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.
  • Organize Email Templates and Mail Merge Templates for various standard and custom objects.
  • Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project coordination.
  • Maintained custom nCino-Salesforce objects. Maintain setup records specific to nCino. Work with nCino project management team to ready client for Data Configuration stage of implementation.
  • Using Journey builder created movable data extension in Marketing Cloud.
  • Conducted training sessions for the Salesforce team.
  • Perform data mapping and migration of data from legacy systems to Salesforce.com Objects and fields, which include massive import and export of the data.
  • Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
  • Developed Visualforce page using the extension controller according to the client's requirement and Salesforce customized reports and dashboards in real time.
  • Worked with ANT Migration tool, Data Loader and JIRA to manage change management across Salesforce org.

Education

Bachelor of Science -

Virginia Commonwealth University
08-2013

Skills

  • Sales Cloud
  • Service Cloud
  • Experience Cloud
  • Flow
  • Process Builder
  • Validation Rules
  • Reports and Dashboards
  • Data Loader
  • Permission Sets
  • Profiles
  • Apex
  • Jira
  • Slack
  • Conga Composer
  • Tableau CRM
  • Microsoft Excel
  • Google Workspace
  • Data import/export
  • Deduplication
  • Mass updates
  • Role hierarchy
  • Sharing rules
  • Field-level security

Clearance

Public Trust Clearance

Projects

Flow Automation Overhaul, Replaced legacy workflows with 15+ record-triggered flows, reducing system errors and improving maintainability User Adoption Program, Led a Salesforce adoption initiative, resulting in a 25% increase in user engagement in 6 months Data Cleanup Initiative, Consolidated 10,000+ duplicate records and standardized naming conventions across accounts and contacts

Salesforce Certifications

  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Copado Fundamentals I & II Certified

Personal Information

  • Citizenship: US Citizen
  • Title: Salesforce Administrator

Timeline

Salesforce Release Engineer

Semper Valens Solutions
01.2025 - Current

Salesforce Release Engineer

IBM
06.2022 - 01.2025

Salesforce Administrator

Rite Aid
01.2021 - 06.2022

Salesforce Administrator

Navy Federal Credit Union
02.2018 - 01.2021

Bachelor of Science -

Virginia Commonwealth University

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SHEIKH R HOSSAIN